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  #11  
Old 07-03-2021, 01:27 AM
waynejones253 waynejones253 is offline
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Default Re: MTRX Studio Activation issue

Haven’t opened a ticket yet but I’m about to. I wonder if GC sold me a used/open box unit.
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  #12  
Old 07-03-2021, 01:33 AM
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theAlien theAlien is offline
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Default Re: MTRX Studio Activation issue

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Originally Posted by waynejones253 View Post
Haven’t opened a ticket yet but I’m about to. I wonder if GC sold me a used/open box unit.
This would be a serious bummer! What does GC say? Are they willing to replace it with a new unit?
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  #13  
Old 07-03-2021, 01:39 AM
waynejones253 waynejones253 is offline
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Default Re: MTRX Studio Activation issue

Not sure, just got it today in hopes to quickly get set up and go
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  #14  
Old 07-05-2021, 03:36 AM
waynejones253 waynejones253 is offline
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Default Re: MTRX Studio Activation issue

Update: apparently the unit was already registered. Guitar Center has some explaining to do why they pawned this off as a brand new unit when that wasn’t the case. Someone is gonna get a pretty gnarly call from me.
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  #15  
Old 07-05-2021, 03:44 AM
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theAlien theAlien is offline
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Default Re: MTRX Studio Activation issue

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Originally Posted by waynejones253 View Post
Update: apparently the unit was already registered. Guitar Center has some explaining to do why they pawned this off as a brand new unit when that wasn’t the case. Someone is gonna get a pretty gnarly call from me.
At least it is resolved at the end. Could have been worse, tossing excuses and accusations forth and back for weeks; not unusual in today's world.

Happy to see it resolved.
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  #16  
Old 07-05-2021, 03:09 PM
waynejones253 waynejones253 is offline
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Default Re: MTRX Studio Activation issue

I wouldn’t say it’s “resolved” per se. GC is just telling me “well we just sell the stuff.”
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  #17  
Old 07-24-2021, 12:39 AM
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uptown uptown is offline
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Default Re: MTRX Studio Activation issue

FWIW, I had exactly the same issue. I definitely typed the SN correctly, but it was always rejected. Eventually Avid registered it to our account from their side.
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  #18  
Old 11-25-2021, 02:44 PM
gobyfishmusic gobyfishmusic is offline
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Default Re: MTRX Studio Activation issue

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Originally Posted by waynejones253 View Post
Just bought a new MTRX Studio from Guitar Center, looking forward to using it this weekend. I've been trying to type in the activation code on the white card and it keeps telling me it's invalid. Typed it in several times and double checked it. Still no go. Any help would be appreciated.

PTU: 2021.6
iMac late 2015 4 gHz Quad Core i7 32 GB Ram, Catalina 10.15.7
I'm having the identical issue. Frustrating. I've opened a ticket (I think). Avid's support is so dodgy sometimes.
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