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  #11  
Old 09-29-2016, 11:29 AM
deerock deerock is offline
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Join Date: Mar 1999
Location: Los Angeles, CA, USA
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Default Email from Avid saying I don't have an upgrade plan (I have 3)
I have 3 current PT HD upgrade plans with Avid.
I got an email today saying that I don't have any on record. Also that I should get on with it and choose one already.



come on Avid. come on.

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  #12  
Old 09-29-2016, 11:31 AM
rinky rinky is offline
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Join Date: Nov 2005
Location: NorCal
Posts: 296
Default Re: Is this AVID email legit or some scam?
Hmm. I received an email just now as well stating this:

"Valued Pro Tools Customer:

In case you weren’t aware, your Annual Upgrade Plan for Pro Tools has expired. That means you no longer have access to any new software releases, including new features and performance improvements. Since introducing Pro Tools 12, we’ve continued to strive to make your experience the best it can be. Here are some highlights of the ongoing innovation we’ve released so far…

According to my iLock LM, my HD Plan expires 03/30/17.
Who should I contact? It was sent from "[email protected]"

Another error to my list...
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  #13  
Old 09-29-2016, 11:39 AM
T-Low T-Low is offline
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Join Date: Dec 2002
Location: Germany
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Default Re: Email from Avid saying I don't have an upgrade plan
Just received that email ... whats going on ?
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  #14  
Old 09-29-2016, 11:40 AM
twarren twarren is offline
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Join Date: Oct 2000
Location: Middletown, CT USA
Posts: 27
Default Re: Email from Avid saying I don't have an upgrade plan
I received the email as well and have two active licenses. Contacted registration support and was told that it was a computer error. Only thing that I can think of is that there is an old Pro Tools 11HD version of the software logged in my account that doesn't show an active service contract. I believe that is the license that I upgraded to 12HD with the support plan - not 100% sure.

Taylor
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  #15  
Old 09-29-2016, 11:42 AM
Audiofarm Audiofarm is offline
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Join Date: Oct 2000
Location: Norway
Posts: 223
Default Re: Email from Avid saying I don't have an upgrade plan
Just got my licence now. Thanks!!
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  #16  
Old 09-29-2016, 11:46 AM
pjkmusic pjkmusic is offline
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Join Date: Feb 2002
Location: Los Angeles
Posts: 3
Default Re: Email from Avid saying I don't have an upgrade plan
I received the same email this morning also - about an hour after the 12.6 license was finally deposited in my iLok account. Of course I have an active support plan. What is going on at AVID???
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  #17  
Old 09-29-2016, 01:05 PM
Paolino_o Paolino_o is offline
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Join Date: Nov 2008
Location: AR - Italy
Posts: 36
Default Re: Email from Avid saying I don't have an upgrade plan
Same here, my plan is active...

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  #18  
Old 09-29-2016, 01:17 PM
DontLetMeDrown DontLetMeDrown is offline
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Join Date: Feb 2005
Posts: 388
Default Re: Upgrade Plan is current, but a new license/bundle wasn't provided
Just received the email from Avid saying that I don't have an active upgrade plan which is incorrect. My iLok account shows my upgrade plan license.
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  #19  
Old 09-29-2016, 01:25 PM
mjc68 mjc68 is offline
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Join Date: Feb 2003
Location: New York, NY
Posts: 20
Default Getting emails that my upgrade plan has expired but it hasn't
I'm getting emails from avid that my upgrade plan has expired but it hasn't. Anyone else getting these?
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  #20  
Old 09-29-2016, 01:31 PM
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risey risey is offline
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Join Date: Jul 2009
Location: United Kingdom
Posts: 160
Default Re: Upgrade Plan is current, but a new license/bundle wasn't provided
I have been told by an Avid representative via Twitter and Facebook to ignore the email....

Ryan Anthony
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