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Old 09-04-2019, 12:47 PM
gthm's Avatar
gthm gthm is offline
Join Date: Sep 2009
Location: NJ/NY
Posts: 250
Default Paid in full, support plan still not updated in My Account.

Aug 31st I paid for my Pro Tools Update & Support Plan Renewal
$199.00 (expensive). Avid system says there is a problem try again later. Meanwhile money is taken from my PayPal, I receive a receipt from PayPal, payment done.

No confirmation from Avid, that the payment is done. My Account still shows that my plan expires in 9 days. iLok the same, no update.

Open a case the same day, Aug 31st, again no confirmation email that we received your request, we'll look into it, have a nice freaking day. Nothing.

I am losing my patience. Do something.
Pro Tools 2024.6
macOS 14.5
iMac (24-inch, M1, 2021)
(16GB RAM, 1TB SSD internal)
Samsung 990 PROs - Acasis TBU405 Pro M1 enclosures
Apogee Ensemble Thunderbolt ()
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