pt 10.3.2. crashes when saving | "bus error" in thread Mainthread…

[johannes1]

hi there,

when i try to save a session or drag an drop a soundfile from finder to a session i get the following error pop up message:

"bus error" in thread Mainthread at address 0x0

after confirming that message protools 10.3.2 crashes immediately.
(i can send a crashreport if needed)

so i trashed all protools / avid preference & database related filed,
repaired permissions and
uninstall/ reinstall pt 10.3.2

but to no avail.
did i miss something?

thanks for your help,
ciao, johannes

osx 10.7.5
pt 10.3.2 (native)
mbp 2012
(no external soundinterface connected)

[johannes1]

… also updating to pt 10.3.4 doesnt change anything. i try to create a
new session but pt crashes. (same "bus error" message)

i forgot to say that i have a:
ssd hd in my mbp
and 2,6 GHz Intel Core i7 (quad)

any ideas how to solve that issue?

EDIT: when installing pt without the avid video engine the crashes happens without any "bus error" popup message (when saving or drag n drop audio).

[Chief Technician]

You don't need the Avid Video Engine installed if you are not using a Mojo or Mojo SDI video peripheral.

Does your session have any ReWire plug-ins?

[johannes1]

good to know!
–––––––––––––
no, its just a raw session with one mono auiotrack in it.
btw. for testing i moved the content of the plugin folder into the unused plugins folder, so i guess the error is not plug-in related…

[Chief Technician]

Do you get the "unexpectedly quit" window in the OS with the details of the crash? If so, could you post that data here or as a txt document somewhere on the Internet (i.e. your public DropBox folder)?

[johannes1]

yes i get the message in a os pop up window. here is the crashreport i get when i try to save a session (containing only one audio track) in a folder on my desktop:
https://dl.dropboxusercontent.com/u/...ash_report.rtf

thanks

[johannes1]

i also tried to create and save a session on a external hd which for me results in pt crashing. anybody who had a similar problems and found a solution?

maybe i forgot to say: after the update from pt 9 to 10 and from lion 10.7.2 to 10.7.5 the described "bus error" appears. after reinstall pt without Avid Video Engine the error no more appears but pt is still crashing. i don´t get it.

would it help to reinstall lion 10.7.5 on my machine?

EDIT: i now also created an admin account on my mac and tried to run pt from there… still with same outcome: pt crashes.
please give me hand with that. thanks

[johannes1]

i finally made it!

i did it the john rambo way. i killed all files and folders with word "avid",
"pro tools" and "digidesign" i found on my hd. than reinstall and all worked fine.

[Chief Technician]

Originally Posted by johannes1

https://dl.dropboxusercontent.com/u/...ash_report.rtf

thanks

That was definitely a Pro Tools crash while saving a file. Glad to read that you have your problem resolved.