Computer not recognizing MBox2 Mini; USB light on

[povictory]

Hi all,

I'm very new to this so I hope this isn't a stupid question.

I just installed Pro Tools LE 7.3. I can get as far as the loading screen but then I get a pop-up that says:

"Unable to locate Digidesign hardware. Make sure your hardware is connected and turned on. Click "OK" when the hardware is ready."

So at this point, I plug my MBox2 Mini into the USB port of my computer and click OK. BUT for whatever reason, the pop-up box won't go away and keeps coming back up and I can't get past this point.

The USB light on the MBox is on. I did a little poking around on some troubleshooting threads and have seen similar issues with the USB light NOT coming on, but mine IS on, so I'm not sure that it's the same issue.

Anybody have any ideas? If more info might be needed about my specific PC set-up, please let me know and I'll be happy to provide.

I truly appreciate any and all feedback!

Chris

[albee1952]

Now could possibly give us LESS info? Start here:
Help us help you - what you need to know before posting!
and post a Sandra report. What happens if you connect the Mbox BEFORE you try to open Pro Tools. Did you install according to the instructions in the Getting Started Guide, or just plug in the Mbox and let Windows install drivers automatically?(believe me, it matters). Post your Sandra so we can have a chance of offering advice.

[spkguitar]

We're going to need some more information to be able to help you.

Will you please read Help us help you - what you need to know before posting and follow the instructions there? It will definitely help us.. help you...

We don't even know which version of Windows you are using.

[povictory]

Haha...sorry guys. I DID say I was new at this!

The Sandra report is below. Albee, I basically just loaded the CD and installed the software, so I suppose if there is a particular way to approach the installation, that might be a good place for me to start over. Even so, if anything in this report catches your eye as a potential road block or show stopper, please let me know. Thanks for the help guys!

SiSoftware Sandra

Computer
Model : Dell Dell DXP051
Workgroup : MSHOME
Host Name : chris-c3d63d9d4
User : Chris

Processor
Model : Intel(R) Pentium(R) D CPU 2.80GHz
Speed : 2.8GHz
Cores per Processor : 2 Unit(s)
Threads per Core : 1 Unit(s)
Type : Dual-Core
Integrated Data Cache : 2x 16kB, Synchronous, Write-Thru, 8-way, 64 byte line size
L2 On-board Cache : 2x 1MB, ECC, Synchronous, ATC, 8-way, 64 byte line size, 2 lines per sector

Computer
Mainboard : Dell 0YC523
BIOS : Dell A07 01/08/2007
Bus(es) : X-Bus PCI PCIe IMB USB FireWire/1394 i2c/SMBus
Multi-Processor (MP) Support : No
Multi-Processor Advanced PIC (APIC) : Yes
Total Memory : 1.5GB DIMM DDR2

Chipset
Model : Dell 82945G/GZ/P/PL Processor to I/O Controller
Front Side Bus Speed : 4x 200MHz (800MHz)
Total Memory : 1.5GB DIMM DDR2
Memory Bus Speed : 2x 267MHz (534MHz)

Memory Module(s)
Memory Module : Infineon (Siemens) 64T32000HU37A 256MB DIMM DDR2 PC2-4300U DDR2-534 (4-4-4-12 3-16-4-2)
Memory Module : (Bad Id) 512MB DIMM DDR2 PC2-4300U DDR2-534 (4-4-4-12 2-16-4-2)
Memory Module : Infineon (Siemens) 64T32000HU37A 256MB DIMM DDR2 PC2-4300U DDR2-534 (4-4-4-12 3-16-4-2)
Memory Module : (Bad Id) 512MB DIMM DDR2 PC2-4300U DDR2-534 (4-4-4-12 2-16-4-2)

Video System
Video Adapter : RADEON Radeon X300/X550/X1050 Series (4 PS2.0, 2 VS2.0 324MHz, PCIe 1.00 x16)

Storage Devices
WDC WD2500JS-75NCB1 (250GB, SATA300, 3.5", 7200rpm, NCQ, 8MB Cache) : 233GB (C:)
Seagate ST3500320AS (500.1GB, SATA150, 3.5", 7200rpm, NCQ) : 466GB (F:)
WD 2500JS External 250GB (FireWire/1394, NCQ) : 233GB (G:)

Logical Storage Devices
Hard Disk (C:) : 233GB (NTFS) @ WDC WD2500JS-75NCB1 (250GB, SATA300, 3.5", 7200rpm, NCQ, 8MB Cache)
The Rock (F:) : 466GB (NTFS) @ Seagate ST3500320AS (500.1GB, SATA150, 3.5", 7200rpm, NCQ)
My Book (G:) : 233GB (FAT32) @ WD 2500JS External 250GB (FireWire/1394, NCQ)
Optical Drive (D:) : N/A
Pro Tools LE (E:) : 2GB (CDFS)
Optical Drive (H:) : N/A

Peripherals
LPC Hub Controller 1 : Intel 82801GH (ICH7DH) LPC Interface Controller
LPC Legacy Controller 1 : SMSC SCH5504-NS
Audio Device : Dell 82801G (ICH7) High Definition Audio
Audio Codec : Sigmatel 7680h
Serial Port(s) : 1
Disk Controller : Dell 82801G (ICH7) Ultra ATA Storage Controller
Disk Controller : Dell 82801GB/GR/GH (ICH7) Serial ATA Storage Controller
USB Controller 1 : Dell 82801G (ICH7) USB Universal Host Controller
USB Controller 2 : Dell 82801G (ICH7) USB Universal Host Controller
USB Controller 3 : Dell 82801G (ICH7) USB Universal Host Controller
USB Controller 4 : Dell 82801G (ICH7) USB Universal Host Controller
USB Controller 5 : Dell 82801G (ICH7) USB 2.0 Enhanced Host Controller
FireWire/1394 Controller 1 : TI TSB82AA2 IEEE-1394b Link Layer Controller
SMBus/i2c Controller 1 : Intel 801xx/63xx SMBus

Printers and Faxes
Printer : Send To Microsoft OneNote Driver (300x300, Colour)
Printer : Microsoft XPS Document Writer (600x600, Colour)

Network Services
Network Adapter : Intel(R) PRO/1000 PL Network Connection - Packet Scheduler Miniport (Ethernet, 100Mbps)

Power Management
Mains (AC) Line Status : On-Line

Operating System
Windows System : Microsoft Windows XP Home 5.01.2600 (Service Pack 3)
Platform Compliance : x86

[Shan]

Originally Posted by povictory

"Unable to locate Digidesign hardware. Make sure your hardware is connected and turned on. Click "OK" when the hardware is ready."

So at this point, I plug my MBox2 Mini into the USB port of my computer and click OK. BUT for whatever reason, the pop-up box won't go away and keeps coming back up and I can't get past this point.

Was the Mbox2 Mini plugged in when you installed PT? If you go to Device Manager, is there a yellow exclamation point next to the Mbox2 Mini device?

Shane

[albee1952]

Originally Posted by Shan

Was the Mbox2 Mini plugged in when you installed PT? If you go to Device Manager, is there a yellow exclamation point next to the Mbox2 Mini device?

Shane

Yes yes, that is is good question. The installation method is actually crucial and if you did not do it correctly, you may be better off starting over by using the uninstaller on the PT8 disk, reboot and run according to the instructions(do you even have the Getting Started Guide??). Looking over the Sandra report(thanks for posting it) I see a couple of things that may not be good. First off its a Dell(sorry). Next, I see its fairly old in computer-speak. I see mis-matched RAM (sometimes a problem) and barely enough at that(not sure I would invest in more old RAM at this point). How about the graphics? Is that a separate video card or is it built in?(built in will have the VGA port close to the PS2 ports). Built-in graphics often is a show stopper.

***I just recalled you are working 7.3 here, so you won't have the PT8 uninstaller. Search the DUC for PTNuke. Its a great little utility for cleaning out any Pro Tools software/drivers so you can attempt a clean install. I hope I am wrong about the problems above. Got my fingers crossed for ya