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#1
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New Staff
I am the new Media Technician of my work place,
I cannot find info about our licenses anywhere in the paper work. The Macs are running Pro Tools 12 HD, but I only have licenses for Pro Tools 9 I am in the middle of upgrading our Macs as they used a program which in the end made them unusable, so I will need to start from scratch. We do have iLok on the Macs, but yet again I do not have the log in details to even use the software Any help would be appreciated Thank you |
#2
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New Staff
Might be best to try the support portal
http://www.avid.com/learn-and-suppor...cident-support They should be able to look it up by company name. Also the email of the prior media guy might help
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Daniel HDX - PT12.5.1 - HD I/O 16x8x8 Win10-Pro (v1709)- 6 Core i7-6850k - ASUS X99 Deluxe ii D-Command Main Unit - 'Ole Blue http://www.sknoteaudio.com/ plugins rock and are affordable. |
#3
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Re: New Staff
Quote:
You really need to get in contact with the previous administrator of the Avid account and ilok account. as its going to be very difficult without those account details, especially ilok. Is the person still around? just the mention of court action for stealing company property should prompt them to dig out the details. Chris
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PT MAC Troubleshooting... http://duc.avid.com/showthread.php?t=54888 Producer, Engineer, UKmastering Mixing & Mastering Blinders_Columbia top 40 UK album charts Slow Readers Club Joy Of The Return #9 UK album charts www.ukmastering.com PT10.3.10 Mountain Lion HD6 accel Magma PE6R4 D Command 32 MacPro 12 Core 3.46ghz UAD-2 Octo x2. Manley Vari-Mu, Manley Massive Passive, SSL VHD, ADL600, Grove Tubes ViPre, Tube-Tech CL-1B. Hafler TRM active monitoring. |
#4
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Re: New Staff
This is a difficult situation and Avid really need to come up with a better solution for institutional users.
I have all the email addresses, user names and passwords written down for whomever comes in after me. But frankly once I'm gone, my email address that is tied to the iLok and Avid and Waves accounts is tied to will go away the second I leave. And that will leave anyone unable to get in if they lose that info.
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Justice C. Bigler www.justicebigler.com Lenovo P50: quad-core i7-6820hq, 64GB, 2TB SSD, Win 10 Pro / Protools Ultimate 2023.6 / HD|Native-TB 2018 MacBook Pro: six-core i9, 32GB, 1TB, Monterey / Protools Studio 2023.6, / DVS / DAR, L-ISA Studio Home/mobile: Focusrite Red 8Pre+HD32R / Clarett 4Pre Road/hotel: Roland OctaCaputre / Apogee One |
#5
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Re: New Staff
The usual solution to this is the Avid account, iLok, etc that belong to the Studio all go to the Institution's email address or one is set up for that purpose.
Not a hard solution. When people leave/move jobs, the emails and account history stay with the institution. Never tied to a personal account. It's bad practice for any company to tie their assets to personnel. (Unless the company is solely owned and it's that person's account) |
#6
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Re: New Staff
Sure, you can call City IT and tell them we need a separate email address. Been trying that for the last 9 nine years.
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Justice C. Bigler www.justicebigler.com Lenovo P50: quad-core i7-6820hq, 64GB, 2TB SSD, Win 10 Pro / Protools Ultimate 2023.6 / HD|Native-TB 2018 MacBook Pro: six-core i9, 32GB, 1TB, Monterey / Protools Studio 2023.6, / DVS / DAR, L-ISA Studio Home/mobile: Focusrite Red 8Pre+HD32R / Clarett 4Pre Road/hotel: Roland OctaCaputre / Apogee One |
#7
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Re: New Staff
The solution I mentioned has been used in 5 major studios I've worked in. One of them (Skywalker Sound) with literally hundreds of keys and thousands of licenses. There's a lot of staff in a place like that and a lot of licenses that need to be moved about (and staff turnover.) So it does work for large institutions -- it's just more about the responsibility of the company than Avid's/iLok's.
Seems your company isn't on the ball about how to manage assets. When they lose access, they'll learn. |
#8
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Re: New Staff
Yeah, the city that I work for only has like 5,000 employees. Not a very big organization.
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Justice C. Bigler www.justicebigler.com Lenovo P50: quad-core i7-6820hq, 64GB, 2TB SSD, Win 10 Pro / Protools Ultimate 2023.6 / HD|Native-TB 2018 MacBook Pro: six-core i9, 32GB, 1TB, Monterey / Protools Studio 2023.6, / DVS / DAR, L-ISA Studio Home/mobile: Focusrite Red 8Pre+HD32R / Clarett 4Pre Road/hotel: Roland OctaCaputre / Apogee One |
#9
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Re: New Staff
It's all very good having a single point User/Email for iLok and Pro-tools , none of this was thought of ten years ago when I started supporting all this .
There really should be a better solution for Institutions to Migrate to a Centralised System . |
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