Which Avid Support Code for Pro Tools SE?

[Dominic Gourd]

Hi

Does anyone know which Single Incident Support code I need to purchase for assistance with this launch issue posted on the forum a week ago? None of them mentions Pro Tools SE – does that mean there is no support for SE?

Thanks in advance!

Dominic

Computer Spec
Dell Inspiron N5110
Intel i5-2430M / 2.4GHz
4GB RAM
Windows 7 64-bit SP1
Fast Track 2 USB / Driver 6.0.6 (x64)
Pro Tools SE

SiSoftware Sandra
ID
Host Name : Dominic-PC
Workgroup : WORKGROUP

Computer
Model : Dell Inspiron N5110
Serial Number : 37988S1
Chassis : Dell Portable
Mainboard : Dell 08FDW5
Serial Number : .37988S1.BR10819221007A.
BIOS : Dell A07 07/18/2011
Intel vPro : 7.00.04.1197
Total Memory : 3.91GB DDR3 SO-DIMM

Processors
Processor : Intel(R) Core(TM) i5-2430M CPU @ 2.40GHz (2C 4T 2.4GHz/3GHz, 2.4GHz IMC, 2x 256kB L2, 3MB L3)

Chipset
Memory Controller : Dell Core (Sandy Bridge) Mobile DRAM Controller 100MHz, 4GB DDR3 SO-DIMM 1.33GHz 64-bit, Integrated Graphics

Memory Module(s)
Memory Module : Smart Modular SH564128FH8NZPHSCG 4GB DDR3 SO-DIMM PC3-10700S DDR3-1334 (9-9-9-25 4-34-10-5)

Video System
Video Adapter : Intel(R) HD Graphics Family (12 SM4.1 650MHz/1.2GHz, 64MB DDR3 1.33GHz 64-bit, Integrated Graphics)

Graphics Processor
Compute Shader Processor : Intel(R) HD Graphics Family (12SP 650MHz/1.2GHz, 64MB DDR3 1.33GHz 64-bit, Integrated Graphics)

Storage Devices
WDC WD5000BPVT-75HXZT3 (500.1GB, SATA300, 2.5", 5400rpm, 8MB Cache) : 466GB (C:)
TSSTcorp DVD+/-RW SN-208BB (SATA150, DVD+-RW, CD-RW, 1MB Cache) : N/A (D:)

Logical Storage Devices
RECOVERY : 15GB (NTFS)
OS (C:) : 451GB (NTFS) @ WDC WD5000BPVT-75HXZT3 (500.1GB, SATA300, 2.5", 5400rpm, 8MB Cache)
Optical Drive (D:) : N/A @ TSSTcorp DVD+/-RW SN-208BB (SATA150, DVD+-RW, CD-RW, 1MB Cache)

Peripherals
LPC Hub Controller 1 : Dell HM67 LPC Controller
LPC Legacy Controller 1 : Winbond WPCE775LA
Audio Device : Dell Cougar Point High Definition Audio Controller
Audio Codec : Integrated Device Tech 76D1h
Disk Controller : Dell Cougar Point Mobile 6 port SATA AHCI Controller
USB Controller 1 : Dell Cougar Point USB Enhanced Host Controller #2
USB Controller 2 : Dell Cougar Point USB Enhanced Host Controller #1
USB Controller 3 : Dell Renesas Electronics USB 3.0 Host Controller
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)
Printer : Send To Microsoft OneNote 2010 Driver (1200x1200, Colour)
Printer : Epson Stylus C67 Series (M) (360x360, USB, Colour)

Network Services
Network Adapter : Realtek PCIe FE Family Controller (Ethernet)
Wireless Adapter : Dell Wireless 1702 802.11b/g/n (802.11g (ERP), 54Mbps)

Power Management
Battery No 1 : Sanyo DELL 4YRJH1A 48.60Wh/3.95Ah

Operating System
Windows System : Microsoft Windows 7 Home 6.01.7601 (Service Pack 1)
Platform Compliance : x64

Windows Experience Index
Current System : 4.7