Purchased multiple licenses but only delivered 1

[swpowe]

Not exactly sure where to post this. I just bought 3 upgrade versions of PT9 but I've only got one license in my iLok account. I bought 3 copies to use with 3 different machines. How can I get my other licenses onto the other iLoks in my account?

[danander11]

Originally Posted by swpowe

Not exactly sure where to post this. I just bought 3 upgrade versions of PT9 but I've only got one license in my iLok account. I bought 3 copies to use with 3 different machines. How can I get my other licenses onto the other iLoks in my account?

Contact customer support.

[swpowe]

sounds so easy..."contact customer support". Nice that they charge for support and of all kinds and there's no online support (other then these forums). The only option I have is to take my time to try and call and wait on hold till i get someone that tells me they can't help me. Love it guys. ;-)

[swpowe]

So I call the only number I can find and wait...and wait...then I finally talk to someone and he wants my password for my account. Anyone find that interesting? Shouldn't a Digidesign rep...sorry "avid" rep be able to find my account and tell me what's going on without my personal password? Can't believe I just paid for more product from Avid.

[Carl Lie]

Did you give them the password. Maybe they were ready to move the licences into your account.

C

[BradLyons]

Well for starters did you buy these upgrades from AVID or from a retailer? If it was from a retailer, they may have improperly placed the order. As to asking for a password, they won't have that information for security reasons. They might be asking so they can have permission to login to see what the status is in your account. Perhaps you didn't register or perhaps they really aren't there....they are trying to help you figure out why you don't have what you ordered.

[ejwells]

Did you buy 3 crossgrades?
Did you buy them direct from Avid, or from a music store or an online retailer?
Do you have 3 serial numbers from 3 qualified Avid/Digi interfaces?

Each crossgrade purchase will/should get you an activation code.
Each activation code requires a valid serial number from a qualified Avid/Digi interface (any Mbox2/Mbox3/002/003) during the activation/registration process.