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  #1  
Old 10-12-2016, 09:37 PM
earhere earhere is offline
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Join Date: Dec 2000
Location: Queens, NY, USA
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Default Artist Mix display stuck at maximum constrast / brightness

Hello,

This (please take a look at the attached image) started happening about a week ago, and only happens when the Eucontrol app is connected to the unit. When I quit the Eucontrol app, it will show the regular contrast (black background with yellow Avid logo)

Tried the factory reset (hold down back key while powering up), and "las vegas" test, both with no remedy.

Eucontrol 3.4.1, Firmware 1.5.4, Mac OS X 10.11.6

Any ideas??

Thanks !
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File Type: jpg ArtisMix_Display_FullContrast.jpg (95.0 KB, 0 views)
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  #2  
Old 03-21-2018, 04:14 AM
mrdd mrdd is offline
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Location: Hirschaid, Germany
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Default Re: Artist Mix display stuck at maximum constrast / brightness

Hi! Had exactly the same problem. Updating to EuControl 18.2.0.244; MC Transport Firmware 1.1.8.0; MC Mix Firmware 1.5.4.0 solved it. :-)

Cheers,
Dietmar
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  #3  
Old 07-24-2021, 03:57 PM
Big Mother Big Mother is offline
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Default Re: Artist Mix display stuck at maximum constrast / brightness

I am suddenly having this same issue. Artist Mix display seems fine until it connects to the EuControl software, then the displays go on full.
Without the EuControl the Artist Mix appears normal, Vegas Mode test looks normal, displays show everything as expected.
Faders and all other functions seem to be working fine when I was in PT, just the display is totally on.
Currently on v.2021.6.0.181. Tried reverting to 2020.11.0.187, same thing.
Was working great yesterday, cant think of anything I've changed.

Attached image shows issue.
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File Type: jpg IMG_2531.jpg (56.5 KB, 0 views)
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PT 2020.3 / Mac Mini (Late 2012) 2.3ghz Quad Core i7 16gb SSD / OS X 10.15.7 / UA Apollo
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  #4  
Old 07-24-2021, 03:58 PM
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Ryan Young Ryan Young is offline
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Default Re: Artist Mix display stuck at maximum constrast / brightness

*******Don't install the new security update from Apple for Catalina or Mojave*******
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-Ryan Young

•2019 Mac Pro 3.5 GHz 8-Core Intel Xeon W - 48 GB 2666 MHz DDR4 (OS 10.15.5) •HD Native PCIe, HD Omni, 192 I/o, Pro Tools Ultimate •Avid S3 + Dock •Blackmagic Intensity Pro (HDMI) •5.1 Room with JBL LSR4300 series

Additional Systems

•2010 Mac Pro 2 x 2.66 GHz 6-Core Intel Xeon - 48 GB 1333 MHz DDR3 (OS 10.14.6) •HD Native PCIe, 192 I/o, 96 I/o, Pro Tools Ultimate •McMix (x4), McControl (x1), JLCooper Surround panner for D-Command ES, Avid Control •Blackmagic Intensity Pro (HDMI) •7.1.4 Room with JBL LSR4300 series

•2017 MacBook Pro 2.8 GHz i7 - 16 GB 2133 MHz LPDDR3 (OS 10.14.6) •HD Native TB, HD Omni, Pro Tools Ultimate •McMix (x1), McControl (x1), Avid Control * or * D-Command ES Main Unit •Fed into whichever system is the main system
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  #5  
Old 07-24-2021, 05:02 PM
Big Mother Big Mother is offline
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Default Re: Artist Mix display stuck at maximum constrast / brightness

AH! Dang, wish I had seen that earlier, Thanks Ryan
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  #6  
Old 07-26-2021, 08:50 AM
SJ-deen SJ-deen is offline
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Default Re: Artist Mix display stuck at maximum constrast / brightness

Too late for me. The LCD on my Artist Control is all blue as well. Hope that we can find a solution soon.
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  #7  
Old 07-26-2021, 04:51 PM
hbabels hbabels is offline
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Default Re: Artist Mix display stuck at maximum constrast / brightness

I am having the exact same problem after just updating the Catalina security update, Crap!! Anyone find a solution for this??
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  #8  
Old 07-27-2021, 02:30 AM
SJ-deen SJ-deen is offline
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Default Re: Artist Mix display stuck at maximum constrast / brightness

I just bit the bullet and returned to the previous OS (luckily, I had made a full backup just before applying the security update). The main reason being that AVID believes that there would be a quick fix for the S-series, but not for Artist Mix families. I have an Artist Mix and Control so there is no way I can wait until Apple comes up with a solution...
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  #9  
Old 07-28-2021, 10:12 AM
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EddieJones EddieJones is online now
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Default Re: Artist Mix display stuck at maximum constrast / brightness

We have a meeting with Apple this afternoon. If they give the green light I will post a patch today.
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  #10  
Old 07-31-2021, 03:02 AM
sirjohnweird sirjohnweird is offline
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Default Re: Artist Mix display stuck at maximum constrast / brightness

Any news on a fix? This is killing me. Help!
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