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Old 06-14-2013, 12:20 PM
TriAxis TriAxis is offline
Join Date: Mar 2001
Location: Sanford, Fl, USA
Posts: 128
Default New iLok Software doesn't detect any Authorizations on Gen 1 iLok Key

I started massve updates this week. Updated our studios Mac OSX to 10.8. Updated ProTools to 10.3. Our studios iLok has never been online and I never created an iLok account until 3 days ago. I have a Gen 1 iLok that was part of a Digidesign Rack Factory+ Bundle with authorizations pre-loaded on the iLok. When I downloaded the new iLok Software manager, it sees the Gen 1 iLok and says 9% of storage has been used. But it says there are zero authorizations on it. I tried on a PC and Mac and it happens on both.

I then tried my own iLok which was also a Rack Factory+ bundle, and the same thing happens. So it's not an issue with the iLok hardware, this new software doesn't work with the pre-loaded iLoks. It's not an issue for my personal iLok because I synced it with iLok.com years ago.

How can I get these preloaded authorizations to show up in the software? So that I can transfer them to my new iLok 2 I bought today? Is there a special link to login to the old iLok.com website and attempt to sync the old web-based way prior to this new software?
TriAxis Wuz Here!
DIGI003 Rack+ Factory
Intel Q6600, ASUS DH Deluxe, 8 GB DDR2 800 Mhz RAM,
ProTools LE 10 on Windows 7 64 Bit
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