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  #1  
Old 03-07-2014, 05:14 AM
JazzyJ JazzyJ is offline
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Location: United Kingdom
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Default How to change Avid Account Email

Hi all,

I join the long list of users who want to change their Avid Account Email address.

There's no option to do it via your account. Avid have to personally do it for you.

So how do I contact Avid?

I've tried the 'classic' link that's been posted before:
http://avid.force.com/Support/RegistrationCaseCreation

But after typing in my details and filling ALL of the necessary boxes I hit send and it doesn't send. There are no sections missing or any error messages about missing information. It's all filled out correctly. It doesn't send.

So if anyone can give me step by step instructions of how to change my email then I'd appreciate it. If it can be done in under 5 days I'll throw a party......


And one last thing - what is my avid 'user name'?

I have an older 'MyDigi' account and I have an email and password as a login. The phrase 'username' doesn't exist. If I Login to my account and then click 'link this account' it asks for a username. My login details for my account don't work as a 'username' even though I'm logged into my account.

It asks for username and password to 'Avid Video Community Account' - surely it should be 'Avid Audio Community Account' if I've got an account with Pro Tools registered in it?

Is it supposed to be this hard?
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  #2  
Old 03-07-2014, 10:45 AM
mesaone mesaone is offline
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Default Re: How to change Avid Account Email

Have you created an Avid master account?

http://www.avid.com/US/resources/avi...er-account-faq
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  #3  
Old 03-09-2014, 10:03 AM
Eric Lambert's Avatar
Eric Lambert Eric Lambert is offline
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Default Re: How to change Avid Account Email

Anyone?

I'm in the same boat -- need to change my email address, which seems to be the one bit of info around which the entire account exists and isn't modifiable by the user as far as I can see.
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Old 03-09-2014, 11:50 AM
Tyderian Tyderian is offline
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Location: Germansville PA
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Default Re: How to change Avid Account Email

I spoke to avid about this and they told me they disabled the feature...

I have no idea why, kinda silly.
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  #5  
Old 03-10-2014, 05:03 AM
JazzyJ JazzyJ is offline
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Default Re: How to change Avid Account Email

Got it sorted by posting on the Avid Community Forum,

http://community.avid.com/forums/

Marianna Montague the moderator got it sorted although in my case she had to pass it on to support.

Done now
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  #6  
Old 05-03-2014, 03:04 AM
Idealmusic Idealmusic is offline
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Default Re: How to change Avid Account Email

Thanxs, send her a e-mail!
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