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  #11  
Old 01-27-2021, 02:54 PM
connorboyle connorboyle is offline
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Join Date: Dec 2020
Location: Chicago
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Default Re: DigiLink I/O license not found

Quote:
Originally Posted by Plethoraguy View Post
Exact same issue. PT Ultimate just auto renewed but digilink io expired. What the Heck, AVID???

I opened a support ticket but it's the weekend >:C
Jeffro can you help me out?

support ticket 04077569

I have the same issue on two systems. I'm mostly wondering if Digilink I/O licenses should be renewing when their associated PT Ultimate subscriptions renew, or if I really need to purchase new Digilink I/O licenses to get my systems that utilize Avid hardware running again.

If you can help at all Jeffro, it would be much appreciated. Thank you in advance!

My case number is 04106757.
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  #12  
Old 01-27-2021, 03:40 PM
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jeffro jeffro is offline
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Default Re: DigiLink I/O license not found

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Originally Posted by connorboyle View Post
I have the same issue on two systems <snip> case number is 04106757.
Welcome to the community. Checking on your case now.
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  #13  
Old 06-23-2021, 02:15 PM
Cristo Cristo is offline
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Default Re: DigiLink I/O license not found

Hi, same issue here...
PT Ultimate auto renewed but Digilink I/O expired...
Jeffro or somebody can you help me out?
Case number 04194355
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  #14  
Old 06-23-2021, 05:43 PM
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jeffro jeffro is offline
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Default Re: DigiLink I/O license not found

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Originally Posted by Cristo View Post
Hi, same issue here...
PT Ultimate auto renewed but Digilink I/O expired...
Jeffro or somebody can you help me out?
Case number 04194355
Welcome to the community. I refreshed your license to get you back up and running and escalated your case.
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  #15  
Old 07-06-2021, 08:26 AM
master buss master buss is offline
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Join Date: Jun 2013
Location: Alpharetta
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Default Re: DigiLink I/O license not found

Hi, having the same issue here...
PT Ultimate auto renewed today but Digilink I/O expired and won't refresh.
Jeffro or somebody can you help me out?
Case number 04201360
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  #16  
Old 07-06-2021, 12:40 PM
master buss master buss is offline
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Default Re: DigiLink I/O license not found

Been checking the iLOK manager. Just saw that i can now refresh the DigiLink I/O license again. Thank you AVID. Now its time to restart Pro Tools, change engine back to HD Native and finish set up for before client arrives at 5pm for a mix. Whew.
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  #17  
Old 01-06-2022, 11:14 AM
Grizzmixgood Grizzmixgood is offline
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Join Date: Dec 2018
Location: Los Angeles
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Default Re: DigiLink I/O license not found

Quote:
Originally Posted by jeffro View Post
Welcome to the community. I refreshed your license to get you back up and running and escalated your case.
Hey Jeffro. I hope you're well.

I'm experiencing the same issue with my Digilink license after my yearly Ultimate subscription renewed. Any chance you can have a look at my case? #04297535

Thank you good sir!
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  #18  
Old 01-20-2022, 09:25 PM
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jeffro jeffro is offline
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Default Re: No longer have access to original Avid account email

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Originally Posted by Grizzmixgood View Post
...I'm experiencing the same issue with my Digilink license after my yearly Ultimate subscription renewed...
Looks like this was deposited on 1/18.
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  #19  
Old 04-22-2022, 05:34 PM
david liversidge david liversidge is offline
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Default Re: DigiLink I/O license not found

I have the same issue. I've just set up a second studio and purchased a new Digilink license but it won't work on my new computer. Case 04408574 Please help!
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  #20  
Old 05-11-2022, 12:06 PM
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jeffro jeffro is offline
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Default Re: DigiLink I/O license not found

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Originally Posted by david liversidge View Post
I have the same issue. I've just set up a second studio and purchased a new Digilink license but it won't work on my new computer. Case 04408574 Please help!
Looks like a different issue since you have a DigiLink license. Your case shows the problem was resolved by a firmware update on your HDX card. All good?
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