AAE 9073 error - sound cutting out and freezing on multitrack

[ahughes3]

Hi All,

New user to Pro Tools, I used to use Cakewalk. I was using Pro Tools Intro for a little while to get used to it. I'm not a techy, a recording engineer or familiar with Pro Tools. I'm a singer songwriter who can't afford studio time so I'm trying to produce myself.

The Problem
Everything seemed to be going fine when I just had five tracks (rythmn guitar, 2 x lead guitar, main vocal, midi drums). I then started using EQs, Compressors etc and the sound in playback started to cutout and then cut back in every so often. The further I progress with mixdowns, it seems worse and I get the AAE 9073 error.

Error Message
AAE can't get audio from the drive(s) fast enough. Your drive may be too slow or fragmented, or a firewire drive could be having trouble due to the extra firewire bandwidth or CPU load - (AAE - 9073)

I have no idea what firewire is but I'm sure I don't have it.


What have I tried?
The usual several restarts.
Checked my drivers are up to date
Done a defrag
I tried bouncing the tracks down to a mix and just playing the mix and it's still the same.
I tried copying the mixdown to my C drive and just playing it through audio player and it still cuts out like the mix itself has been recorded with the cutouts in it.
I haven't yet tried a different track as the other tracks were recorded in Cakewalk so I need to import them yet. But I will try that over the weekend.
I deleted almost all unnecessary software on my PC to keep it as clean and free as poss.

My Setup
I am using a desktop PC, SANDRA report is below.
My Pro Tools plugins, session files, loops etc are all stored on an external hard drive (the hitachi drive below). I use an Alesis q49 midi keyboard, but I don't think that's the problem as I'm not really using it while mixing etc.
My behringer mixer is not connected as I'm not recording yet and I have a brand new set of Presonus speakers attached to the PC.

Other than that I'm not sure what else to tell you. I'm not an IT person so the thought of playing around with BIOS and registry fills me with dread to be honest.

I'm suspecting that it's either my c drive is too full, or my hitachi drive is too old, or a combination of both. I'd like to think it's not my PC itself as I recorded my last album just fine using Cakewalk on my old PC which was older and slower.

What am I asking for?
Would really like a non-invasive guidance to resolve things as I don't want to mess with the bios/registry etc.

Thank you in advance.
Andy

SiSoftware Sandra

ID
Host Name : DESKTOP-23T4DLC
Workgroup : WORKGROUP

Computer
Model : CCL Computers Customised AMDF PC
Serial Number : 935****
Chassis : OEM Desktop
Mainboard : GigaByte A320M-S2H-CF
Serial Number : Default*******
BIOS : AMI (OEM) F2 11/03/2020

System Memory
Total Memory : 16GB DDR4

Processors
Processor : AMD Ryzen 5 3600 6-Core Processor (2M 6C 12T 4.19GHz, 1.6GHz IMC, 6x 512kB L2, 2x 16MB L3)
Socket/Slot : AM4 (PGA1331)

Chipset
Memory Controller : AMD F19 (Ryzen3/TR3 Matisse) Host Bridge 16x 100MHz (1.6GHz), 2x 8GB DDR4 3.2GHz 128-bit

Memory Module(s)
Memory Module : Lexar LD4AU008G-H3200GST 8GB DIMM DDR4 1Rx8 PC4-25600U DDR4-3490 (22-22-22-51 4-73-24-4)
Memory Module : Lexar LD4AU008G-H3200GST 8GB DIMM DDR4 1Rx8 PC4-25600U DDR4-3490 (22-22-22-51 4-73-24-4)

Video System
Monitor/Panel : BNQ BenQ GL2780
(1920x1080, 27.2")
Video Adapter : NVIDIA GeForce GTX 1660 (1408S 11C SM5.2 1.53GHz/1.83GHz, 1.5MB L2, 5.9GB 8GHz 192-bit, PCIe 3.0 x16)

Graphics Processor
CUDA : NVIDIA GeForce GTX 1660 (1408S 22C SM7.5 1.53GHz/1.83GHz, 1.5MB L2, 6GB 8GHz/8GHz 192-bit)
OpenCL : NVIDIA GeForce GTX 1660 (1408S 22C SM1.2 1.53GHz/1.83GHz, 1.5MB L2, 6GB 8GHz/8GHz 192-bit)
D3D 11 : NVIDIA GeForce GTX 1660 (1408S 11C SM11.5 1.53GHz/1.83GHz, 1.5MB L2, 5.9GB 8GHz/8GHz 192-bit)
OpenGL : NVIDIA Corporation GeForce GTX 1660/PCIe/SSE2 (6GB)

Storage Devices
Disk : ADATA SU630 (480.1GB, SATA600, 2.5", SSD, 8MB Cache)
Disk : HGST Hitachi HDS721010CLA332 (1TB, USB2/SATA300, 3.5", 7200rpm, 32MB Cache)

Logical Storage Devices
System Reserved : 50MB (NTFS, 4kB) @ ADATA SU630 (480.1GB, SATA600, 2.5", SSD, 8MB Cache)
HITACHI (D:) : 932GB (NTFS, 4kB) @ HGST Hitachi HDS721010CLA332 (1TB, USB2/SATA300, 3.5", 7200rpm, 32MB Cache)
Hard Disk (C:) : 447GB (NTFS, 4kB) @ ADATA SU630 (480.1GB, SATA600, 2.5", SSD, 8MB Cache)
Hard Disk : 507MB (NTFS, 4kB) @ ADATA SU630 (480.1GB, SATA600, 2.5", SSD, 8MB Cache)
Google Drive (G:) : 100GB (FAT32, 512bytes)

Storage System
Storage Pool : Primordial (1.35TB)

Peripherals
LPC Hub Controller : Gigabyte FCH LPC Bridge
LPC Hub Controller : ITE IT8686E
Audio Device : MSI TU116 High Definition Audio Controller
Audio Codec : nVidia GeForce Go 7800 GTX
Audio Device : Gigabyte F17/19 (Ryzen2/3, TR/2) HD Audio Controller
Audio Codec : Realtek Semi High Definition Audio
Disk Controller : ASMedia Standard SATA AHCI Controller
Disk Controller : Gigabyte FCH SATA Controller [AHCI mode]
Disk Controller : Gigabyte FCH SATA Controller [AHCI mode]
USB Controller : ASMedia AMD USB 3.10 eXtensible Host Controller - 1.10 (Microsoft)
USB Controller : MSI TU116 USB 3.1 Host Controller
USB Controller : Gigabyte F19 (Ryzen3/TR3 Starship) USB 3.0 Host Controller
SMBus/i2c Controller : AMD SB900 SMBus

Printers and Faxes
Printer : Microsoft Software Printer Driver (300x300, Colour)
Printer : Microsoft XPS Document Writer v4 (600x600, Colour)
Printer : Microsoft Print To PDF (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)
Printer : Epson ESC/P-R V4 Class Driver (360x360, Colour)

Biometrics
Voice : Analog NUI Voice Virtual Sensor (Voice)

Peripherals
Media Player : Hitachi HDS721010CLA332 (931.51GB)

Network Services
Network Adapter : Realtek PCIe GbE Family Controller (Ethernet)
Wireless Adapter : Realtek 8812BU Wireless LAN 802.11ac USB NIC (Wifi5 (802.11ac/VHT), AES-CCMP, 173.3Mbps)

Operating System
Windows System : Microsoft Windows 10 Personal 10.0.19045
Platform Compliance : x64

Performance Enhancing Tips
Warning 2513 : TPM not detected. Some security features are unavailable.
Tip 3 : Double-click tip or press Enter while a tip is selected for more information about the tip.