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  #1  
Old 11-22-2022, 02:51 PM
budster budster is offline
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Join Date: Oct 2006
Location: Los Angeles, CA
Posts: 281
Default Avid Control App Key customization Dissapearing

Hi All,


I'm using a Mac Studio M1Maxx chip with 64 GB of RAM, Pro Tools 2022.7 and Eucon 2022.4. I've got this working with an S1 and Dock with both android and Mac tablets.


When I customize softkeys or the user keys on my S1 and Dock they work great. Then after the system is restarted or sometimes other sessions are booted, the customization disappears and is back to factory. The settings are being saved at the time they are being made.


Any ideas that might help?


Mac Studio M1 Maxx 64GB
Pro Tools Ult 2022.7
Eucon 2022.4
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  #2  
Old 11-23-2022, 07:28 AM
Basslice Basslice is online now
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Join Date: Mar 2021
Location: Western Mass
Posts: 42
Default Re: Avid Control App Key customization Dissapearing

I am having similar issues with my dock. Customizations don't stick. The Dock lights start acting weird at random times (like suddenly the Save/ok lights are not lit, but they work). I wonder if one of the latest firmware updates is messed up. This behavior started recently.
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Lenovo Legion 5 Laptop PC, Intel Hexa-Core i7-10750H, Nvidia GTX 1650Ti, 32GB DDR4 RAM, 512GB SSD, Windows 10 Enterprise (20H2), 1TB SSD external work drive, Focusrite Scarlett 18i20, Pro Tools 2022.9, Avid Control w/Apple iPad, Avid Dock Control Surface, Avid S1.
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  #3  
Old 11-23-2022, 12:11 PM
EddieJones's Avatar
EddieJones EddieJones is offline
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Join Date: Dec 2014
Location: Santa Cruz
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Default Re: Avid Control App Key customization Dissapearing

Quote:
Originally Posted by budster View Post
Hi All,


I'm using a Mac Studio M1Maxx chip with 64 GB of RAM, Pro Tools 2022.7 and Eucon 2022.4. I've got this working with an S1 and Dock with both android and Mac tablets.


When I customize softkeys or the user keys on my S1 and Dock they work great. Then after the system is restarted or sometimes other sessions are booted, the customization disappears and is back to factory. The settings are being saved at the time they are being made.


Any ideas that might help?


Mac Studio M1 Maxx 64GB
Pro Tools Ult 2022.7
Eucon 2022.4
Try doing an Export so you can get them back with an import...let me know if that works
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  #4  
Old 12-02-2022, 03:42 PM
budster budster is offline
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Join Date: Oct 2006
Location: Los Angeles, CA
Posts: 281
Default Re: Avid Control App Key customization Dissapearing

I have done the exports, but they are unsuccessful. When I try to retrieve them, they are not available.
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  #5  
Old 12-02-2022, 07:22 PM
EddieJones's Avatar
EddieJones EddieJones is offline
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Location: Santa Cruz
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Default Re: Avid Control App Key customization Dissapearing

How do you mean not available?
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