C 24 desk 'parser - rec unrecognised msg 32'

[dannyshaz]

Hey Guys.

Ive had a Avid C24 desk for around 5 months now and ive recently got a issue with it.

firstly the 10th fader has become very more aggresive compared to the rest.

im also getting this error on my desk
'PARSER - REC UNRECOGNISED MSG 32'
PRESS TALKBACK BUTTON TO CLEAR DISPLAY.

but the talkback button isnt working neither is utiilty

can i get some help please im still getting audio coming out

[albee1952]

Nowhere near enough info for anyone to help! Look near the top of this(and every) DUC page for the link named Help Us Help You and have a good read. Then, come back with details.

Re the 10th fader; start with the fader calibration utility(check the manual if you need help with this). With only a single fader having an issue, I would shop for a replacement(plus maybe a couple of spares). Maybe a really good cleaning and lube would help. Remember that the fader caps are conductive, so you can't use tape or anything to "fix" a loose cap(slightly bending the tabs under the cap is a good fix).

Re the error message, here are the steps I would probably take:
1-trash prefs
2-uninstall>reinstall the C24 drivers and/or Eucon(I don't have a C24 so I'm not sure which matters)
3-uninstall>re-install Pro Tools.

If none of that helps, what changed right before the problem started? Any new software? Any change in hardware?