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Old 11-24-2021, 01:19 AM
cavbrequigny cavbrequigny is offline
Join Date: Nov 2021
Location: France
Posts: 2
Default HD native not recognized

I have some issue with my set up. I own a HD native, HD OMNI and ProTools 12.8.1 installed on a Mac High Sierra 10.13.6. A few days ago, I tried to update the HD drivers (which, I thought, caused sound problems on my mac). But my HD native cannot be used by the mac, even if it appears connected in the system report. But it doesn't in the Digitest, the audio MIDI settings and the playback engine settings.
I found this thread that match with my situation but the solution doesn't work for me : https://duc.avid.com/showthread.php?t=402632
I've tried to uninstall and reinstall drivers but it doesn't solve my problem.
Please HELP
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Old 11-24-2021, 08:03 PM
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albee1952 albee1952 is offline
Join Date: May 2004
Location: Norwich, CT
Posts: 37,874
Default Re: HD native not recognized

If Digitest doesn't see it, I would shut everything off, open the computer and pull the card. Inspect the slot and edges for dirt and dust. Clean as needed and maybe wipe down the edge connections with a good contact cleaner and reseat the card. Then reseat both ends of the digilink cable and test again. Once it passes Digitest(fingers crossed that it does), make sure it is selected as the audio engine in Pro Tools(Setup>Hardware).
Gigabyte X79/intel i7 3930K, 32GB RAM, HD/Native, 192 IO

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Old 11-28-2021, 11:56 AM
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creativecontrol creativecontrol is offline
Join Date: Nov 2007
Location: Madison, WI
Posts: 1,734
Default Re: HD native not recognized

Pro Tools 12.8.1 was never compatible with High Sierra:

I would first get to at least Pro Tools 12.8.3:


Jeff Komar
Solutions Specialist, Pro Audio
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Old 12-07-2021, 01:47 AM
cavbrequigny cavbrequigny is offline
Join Date: Nov 2021
Location: France
Posts: 2
Default Re: HD native not recognized

Thanks a lot, it worked ! First, I tried to update PT to 12.8.3, then I reset the card (I had tried to reset it few times ago but I had forgotten to launch PT as the HD manual says), then PT updated the HD native and it appeared in the digitest, I did some firmware updates (in the digitest app) and it worked again.
Thank you !!
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