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  #1  
Old 12-16-2010, 11:32 AM
lightninhopkins lightninhopkins is offline
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Default Pro Tools HD 8 to 9 (free upgrade) ?

Just bought a new HD setup which comes with HD 8, new, sealed in the box. Also has the latest new ilok version 2 which had PT8 and HEAT on it.

I've had a bunch of HD systems before and the registration seemed straightforward. This time the only registration card that it had was an HD 8 backup license, which I registered.

I was told this PT 8 licenses can be upgraded to PT 9 HD, but even after calling Avid, they told me to just wait 3-4 days until I get an email saying I can upgrade to PT 9 HD.

Anyone else in this situation? Seems like the registration process is different now.
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  #2  
Old 12-16-2010, 12:12 PM
bad jitter bad jitter is offline
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Default Re: Pro Tools HD 8 to 9 (free upgrade) ?

I bought new HD8 license a couple of weeks ago, and after registering it I got immediately e-mail from AVID about free update to HD9.
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  #3  
Old 12-16-2010, 09:24 PM
KrisHeinold KrisHeinold is offline
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Default Re: Pro Tools HD 8 to 9 (free upgrade) ?

I am interested in this also. I bought HD 8 new boxed and registered it 11/27. Would I get a free upgrade to 9? I never got an email about it
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  #4  
Old 12-18-2010, 11:26 AM
lightninhopkins lightninhopkins is offline
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Default Re: Pro Tools HD 8 to 9 (free upgrade) ?

Been a few days now and STILL waiting for that email that AVID support promised me.

What gives? Getting impatient :)
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  #5  
Old 12-18-2010, 11:36 AM
kd_special kd_special is offline
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Default Re: Pro Tools HD 8 to 9 (free upgrade) ?

Quote:
Originally Posted by KrisHeinold View Post
I am interested in this also. I bought HD 8 new boxed and registered it 11/27. Would I get a free upgrade to 9? I never got an email about it

I'm with you. Our studio bought 3 copies in the mail sealed PT 8 (new Iloks with HEAT) and I have registered them all and I have yet to recieve any email. I haven't had time to upgrade the rooms from 8.1cs2 anyways at this time but I figured I would have to call Avid to get them to honer this. I would need to upgrade a 4 other rooms as well at the same time.

kd
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  #6  
Old 12-20-2010, 10:23 AM
agiacoman agiacoman is offline
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Default Re: Pro Tools HD 8 to 9 (free upgrade) ?

Same boat. December 14th HD3 PCIx to PCIe upgrade came with PT8, new ilok and Heat. (Had to do it, after Magma had been a complete waste of time and money, never, ever again)
Anyway, activated PT8 backup license. Still waiting for PT 9 free activation email. By the way, on this upgrade, registration card came with registration number blank. Maybe because its just an upgrade and registers automatically?

Alejandro Giacomán

No por Suerte Studio
Masterización de Audio - Música Fílmica - Multimedia
www.noporsuerte.com

Mexico City - Mexico D.F.
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  #7  
Old 12-20-2010, 10:28 AM
lightninhopkins lightninhopkins is offline
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Default Re: Pro Tools HD 8 to 9 (free upgrade) ?

yup, my registration card was empty as well. Only had the key on the bottom instead of the key on the top like the old yellow registration cards.

I wish someone from Avid would help instead of saying to just wait.

Can't they manually enter this information ?
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  #8  
Old 12-20-2010, 01:27 PM
Eric Lambert's Avatar
Eric Lambert Eric Lambert is offline
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Default Re: Pro Tools HD 8 to 9 (free upgrade) ?

Keep in mind that ProTools upgrades are not eligible for a free copy of PT9. If what you really bought was an upgrade (V7 to V8, for instance) you're not eligible. If you exchanged PCI to PCIe and received a boxed version of PT8 you're not eligible.
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  #9  
Old 12-20-2010, 01:38 PM
lightninhopkins lightninhopkins is offline
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Default Re: Pro Tools HD 8 to 9 (free upgrade) ?

I bought a sealed new HD1.
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  #10  
Old 12-20-2010, 02:19 PM
Eric Lambert's Avatar
Eric Lambert Eric Lambert is offline
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Default Re: Pro Tools HD 8 to 9 (free upgrade) ?

Quote:
Originally Posted by lightninhopkins View Post
Just bought a new HD setup which comes with HD 8, new, sealed in the box. Also has the latest new ilok version 2 which had PT8 and HEAT on it.

I've had a bunch of HD systems before and the registration seemed straightforward. This time the only registration card that it had was an HD 8 backup license, which I registered.
This sounds like the exact contents of an upgrade. A start-from-scratch package should include a registration card for the primary license, including your SN# (I believe), not just info for obtaining a backup. What you've described is what we received when upgrading from PCI to PCI-x, a seemingly full package which ultimately was not eligible. I tried to register online for the free upgrade but we were missing the necessary primary registration card because it's considered an upgrade.

I hope that's not what's going on in your case.
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