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#11
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Re: MTM Light Leak on Touch Screen
Quote:
Thanks again Garret.
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#12
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Re: MTM Light Leak on Touch Screen
Hi Eddie
Just wondering if you have any update on this or should I proceed to my reseller? I have the other issue with the rotary encoder to sort out as well so I don't want to leave it too long. Thanks Garret.
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#13
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Re: MTM Light Leak on Touch Screen
We have been told by the display manufacturer that they won't fix it, so it is down to us to make a change (gasket to block the light). This will take a few weeks to get into production unfortunately, sorry.
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#14
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Re: MTM Light Leak on Touch Screen
Thanks for the update Eddie. Please keep us posted - I still have a support ticket open but will wait for word from you before I contact them again.
Too bad this wasn’t caught when production was running, but I/we appreciate you guys fixing this issue. Appreciated Thx! |
#15
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Re: MTM Light Leak on Touch Screen
Hey Eddie!
Am wondering if there is any news on this? Been a few weeks, my support contact has gone dark? Pls advise. Thx |
#16
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Re: MTM Light Leak on Touch Screen
You should contact support again. We do have some units reworked to fix this.
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#17
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Re: MTM Light Leak on Touch Screen
Ok great! Thanks Eddie. Will reach out.
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#18
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Re: MTM Light Leak on Touch Screen
Wanted to leave an update: This issue has been resolved. I just wanted to say the support level for this product has been outstanding. No complaints at all. Thanks Mark & Graham.
Mh |
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