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Old 04-27-2021, 03:27 PM
jonathan jetter jonathan jetter is offline
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Join Date: Jan 2004
Posts: 231
Default Re: Support Plan active + current, System ID not found

The latest update:

System ID issues seem to be resolved.

The initial case that uncovered the System ID issue is not resolved. We're now 10 days since I submitted the ticket. No email responses at all.

Got a phone call from a tech last night at 6:30pm, without any prior notice, so I wasn't available to troubleshoot, just spoke to the tech for a moment and agreed that he'd call me back today.

Have not received a phone call back today.

I don't mean to be difficult, but I paid $400 for the support plan. I just want the support I've already paid for, in the timeframe that it's supposed to happen in.
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