Audio Drop outs and white noise on audio recordings.

[Ronny Milianowicz]

Hello There!

Im a new happy HD owner (at least i WAS happy when I bought it)

PT HD 7.4 with 96 Interface. PCI e. HD 1
Windows XP Quad core 4x 1024
All component in the computer should work fine, i dont find any errors with music recodings on the net about the diffrent parts in it.and it works like a charm otherwise until I got the HD card.

I just just have serious [bleep] up errors when recording audio.

I got audio drop outs and white noise and stuff on my wave files.
The longer time i record the more [bleep] i get.

Please anyone know what causes this trouble?

2 kids to feed and a studio where I cant do [bleep] because of this MAJOR error :-(

Somebody had the same problem?

I mean i dont know where to start. Its so strange error...without any error message!!!

The one that help me fix it will get free BT and triggering for the rest of his life from me !!!

/Ronny Milianowicz

[DigiTechSupt]

You should start with the steps in the Win XP/ Pro Tools 6.x/7.x General Troubleshooting thread and post specific info on your system per the info on that thread if you're unable to resolve the problem.

You may want to look at the Help us help you thread as well.

[NickH]

Sounds A LOT like a chipset compatibility to me, post your Sandra Report and we can all take a look..



N

[Ronny Milianowicz]

Sorry for being a newcommer in the HD world.
I searched the DUC for sandra report, is it a program I download somewhere?

Do I need internet connection directly or can I download it on another computer and then run the test in the studio?
(Sorry its new built I dont have internet there yet for a week or two)

Sorry for so simple questions

[DigiTechSupt]

Sorry for being a newcommer in the HD world.
I searched the DUC for sandra report, is it a program I download somewhere?

Do I need internet connection directly or can I download it on another computer and then run the test in the studio?
(Sorry its new built I dont have internet there yet for a week or two)

Sorry for so simple questions

The link to download Sandra, as well as instructions on how to generate a report, are in the thread linked in my previous post above.

[Ronny Milianowicz]

It seems like I found out what caused the problem even if i might be the only one in the world having this problem due to a brand new computer.

PC users read this !

Disable PCI-E Spread Spectrum in your bios.

Of some reason it didnt rockn roll with my brand new Maximus mothercard.


Im just a pro musician and pretty bad in computers but if any of you get the same problem on a PC with fairly new mothercard or new RAM hopefully this can help you.

Thanks anyway for helping me guys!

[Ronny Milianowicz]

[bleep], the drop outs is still there just not so common anymore, on every 5 to 10 takes its a [bleep] up now.
I also notice that my media player have the same kinda of noice like when a plug in is to powerful for the system. kinda metallic and white noice.
Its also on the HD card since my internal soundcard is disabled.

There will be free blonds and brunettes angels in heaven for the one who can solve my biggest problem in my caréer!!!

Heres my Sandra report

/Ronny

SiSoftware Sandra

System
Host Name : STUDIO-63F034C5
User : Administratör
Workgroup : ARBETSGRUPP

Processor
Model : Intel® Core™2 Quad CPU Q6700 @ 2.66GHz
Speed : 2.67GHz
Cores per Processor : 4 Unit(s)
Threads per Core : 1 Unit(s)
Type : Quad-Core
Internal Data Cache : 4x 32kB, Synchronous, Write-Thru, 8-way, 64 byte line size
L2 On-board Cache : 2x 4MB, ECC, Synchronous, ATC, 16-way, 64 byte line size, 2 threads sharing

System
System : System manufacturer Maximus Formula
Mainboard : ASUSTeK Computer INC. Maximus Formula
Bus(es) : ISA PCI PCIe IMB USB FireWire/1394 i2c/SMBus
Multi-Processor (MP) Support : No
Multi-Processor Advanced PIC (APIC) : Yes
System BIOS : American Megatrends Inc. 1201
Total Memory : 3.25GB DDR2

Chipset
Model : ASUS X38/X48 Processor to I/O Controller
Front Side Bus Speed : 4x 267MHz (1.07GHz)
Total Memory : 4GB DDR2
Memory Bus Speed : 2x 334MHz (668MHz)

Video System
Adapter : ASUS EAH2400 Series (512MB, PCIe 1.00 x16, PS 3.0, VS 3.0)

Physical Storage Devices
WDC WD5000AAKS-00TMA0 500GB (SATA300, 3.5", 7200rpm, NCQ, 16MB Cache) : 466GB (C:)
WDC WD5000AAKS-00TMA0 500GB (SATA300, 3.5", 7200rpm, NCQ, 16MB Cache) : 466GB (E:)
KingstonDataTraveler 2.0 1GB (USB) : 984MB (F:)
TSSTcorp CDDVDW SH-S203N (SATA150, DVD+-RW, CD-RW, 2MB Cache) : N/A (D:)

Logical Storage Devices
Hard Disk (C:) : 466GB (NTFS) @ WDC WD5000AAKS-00TMA0 500GB (SATA300, 3.5", 7200rpm, NCQ, 16MB Cache)
Ny volym (E:) : 466GB (NTFS) @ WDC WD5000AAKS-00TMA0 500GB (SATA300, 3.5", 7200rpm, NCQ, 16MB Cache)
CD-ROM/DVD (D:) : N/A @ TSSTcorp CDDVDW SH-S203N (SATA150, DVD+-RW, CD-RW, 2MB Cache)
3.5" 1.44MB (A:) : N/A
Removable Drive (F:) : 984MB (FAT) @ KingstonDataTraveler 2.0 1GB (USB)

Peripherals
LPC Hub Controller 1 : ASUS (ICH9) LPC Interface Controller
LPC Hub Controller 2 : ASUS (ICH9) SMBus Controller
Audio Device : ASUS ??? (AA10)
USB Controller 1 : ASUS (ICH9) USB Universal Host Controller
USB Controller 2 : ASUS (ICH9) USB Universal Host Controller
USB Controller 3 : ASUS (ICH9) USB Universal Host Controller
USB Controller 4 : ASUS (ICH9) USB2 Enhanced Host Controller
USB Controller 5 : ASUS (ICH9) USB Universal Host Controller
USB Controller 6 : ASUS (ICH9) USB Universal Host Controller
USB Controller 7 : ASUS (ICH9) USB Universal Host Controller
USB Controller 8 : ASUS (ICH9) USB2 Enhanced Host Controller
FireWire/1394 Controller 1 : ASUS VT6306 VIA Fire II IEEE-1394 OHCI Link Layer Controller
System SMBus Controller 1 : Intel 801xx/63xx SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)

Network Services

Power Management
Mains (AC) Line Status : On-Line

Operating System(s)
Windows System : Microsoft Windows XP (2002) Professional 5.01.2600 (Service Pack 3)
Platform Compliance : x86

Performance Tips
Tip 2546 : Large memory modules should be ECC/Parity.
Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip.

[Tomy DeClerque]

ronny

I see u have USB stick in one of your usb ports ... have u trid to record without that stick plugged in the USB ?

[DigiTechSupt]

Which of the Setup and General Troubleshooting steps have you tried?

[Ronny Milianowicz]

I got help from a pro guy which builing PCs and he gone through all the steps from the troubleshoot with me to get it right.

If I at least got a error message to post instead of this totally random noice :-(

The HD card is brand new as well as all components.
We updated audio firmware, the motherboard all PT cs updates u name it!

I dont know if its any help but I seems to get the same from my analog as well as my digital adat channels.
The focusrigt liquid channel & octopre pre amp slave wordclock worked like a charm in LE but now it the same there..
(NOT spikes as u get when its out of synk)