Pro Tools 10 HD Freezes on loading

[obi112]

Hi Guys

Could really use your help here. I'ts a bit tricky, I'll try to keep it simple.

2 weeks ago my pro tools started to freeze when loading (full computer freeze) Sometimes on plug in scan and sometimes on the video engine scan.

I've upgraded to 10.3.9 HD and still the same problem.

So, I've loaded a ghost partition, deleting the windows partition and recovering it from 5 months ago and everything was working fine, until the next restart, when the freezes came back.

I've loaded the ghost partition again but this time I've disconnected the internet and everything was working real fine, no freeze at all.
When I re connected to the internet, the freeze came back.

I've tried to block every software there is on the firewall but still, when there's internet, the computer is doing some sort of an update that causes the pro tools to freeze.
Windows update is disabled.

Any help would be appreciated.

My system :
Pro tools 10.3.9 HD
96 I/O
PC Computer

System Information report written at: 09/10/17 13:36:06
System Name: SOUND-PC
[System Summary]

Item Value
OS Name Microsoft Windows 10 Home
Version 10.0.14393 Build 14393
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name SOUND-PC
System Manufacturer Gigabyte Technology Co., Ltd.
System Model Z170-D3H
System Type x64-based PC
System SKU To be filled by O.E.M.
Processor Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz, 3401 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. F5, 07/03/2016
SMBIOS Version 2.8
Embedded Controller Version 255.255
BIOS Mode Legacy
BaseBoard Manufacturer Gigabyte Technology Co., Ltd.
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Desktop
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale ישראל
Hardware Abstraction Layer Version = "10.0.14393.206"
User Name Sound-PC\Sound
Time Zone Turkey Standard Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 16.0 GB
Available Physical Memory 14.0 GB
Total Virtual Memory 32.0 GB
Available Virtual Memory 29.7 GB
Page File Space 16.0 GB
Page File G:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

[Ben Jenssen]

Have you tried launching PT without 3rd party plugins?
This sounds alot like software extensions (plugins) "phoning home" at launch.

[obi112]

Yes is did, I removed all the dpm and the aax files. Pro tools still stuck on dae loaded or video engine

[The Weed]

PT10 not supported on W10. You are in uncharted waters.

A Sandra report would be nice.

[obi112]

I know Pro tools is not official supporting windows 10 but it did worked for half a year on my computer.
Some sort of update messed it up and I can't figure out what it is.

The weed, I've attached Sandra Report.
Thanks

[The Weed]

Please look in the "Help Us Help You" you thread, try all the suggestions and optimizations and see what part of a Sandra Report to copy and paste into this thread.

However, whether it worked for a while or not, it's not working now and you're still in uncharted territory.

[Darryl Ramm]

Originally Posted by obi112

I know Pro tools is not official supporting windows 10 but it did worked for half a year on my computer.

Some sort of update messed it up and I can't figure out what it is.



The weed, I've attached Sandra Report.

Thanks

Chances of people spending their time helping you are going to be much higher if you post the Sandra report in the simple expected format, like you can see for the thousands of other Sandra reports posted on DUC.


Sent from my iPhone using Tapatalk

[obi112]

Sorry, I'm new here.
Hope it's right this time




< ID >
Host Name: Sound-PC
Workgroup: OREN WORKGROUP
< Computer >
Model: GigaByte Z170-D3H
Serial Number: To be filled by O.E.M.
Chassis: Desktop
Mainboard: GigaByte Z170-D3H-CF
Serial Number: To be filled by O.E.M.
BIOS: F5 03/07/2016
Intel vPro: 11.00.00.1168
Total Memory: 16GB DIMM DDR4
< Processors >
Processor: Intel(R) Core(TM) i7-6700 CPU @
3.40GHz (4C
8T 4GHz, 3.4GHz IMC, 4x 256kB L2, 8MB
L3)
Socket/Slot: FC LGA1151
< Chipset >
Memory Controller: Gigabyte Core (Skylake-D QC) Host
Bridge/DRAM
Registers 100MHz, 2x 8GB DIMM DDR4
2.4GHz 128-
bit
< Memory Module(s) >
Memory Module: Kingston/Micron KHX2400C158G 8GB DDR4
PC4-
19200U DDR4-2400 (15-15-15-35 7-56-18-
6)
Memory Module: Kingston/Micron KHX2400C158G 8GB DDR4
PC4-
19200U DDR4-2400 (15-15-15-35 7-56-18-
6)
< Video System >
Monitor/Panel: (Standard monitor types) Generic NonPnP

Monitor (1600x1200)
Monitor/Panel: Samsung S22F350
(1920x1080, 21.5")
Video Adapter: AMD Radeon R7 200 Series (5CU 320SP
780MHz,
16kB L2, 4GB DDR5 3.2GHz 128-bit, PCIe
3.00
x8)
Video Adapter: AMD Radeon R7 200 Series (5CU 320SP
780MHz,
16kB L2, 4GB DDR5 3.2GHz 128-bit, PCIe
3.00
x8)
< Graphics Processor >
OpenCL GP Processor: AMD Radeon R7 200 Series (320SP 5C
780MHz,
16kB L2, 3GB DDR5 3.2GHz 128-bit)
Compute Shader Processor: AMD Radeon R7 200 Series (320SP 5C
780MHz,
16kB L2, 4GB DDR5 3.2GHz 128-bit)
OpenGL Processor: AMD Radeon R7 200 Series (320SP 5C
780MHz,
16kB L2, 4GB DDR5 3.2GHz 128-bit)
OpenGL Processor: AMD Radeon R7 200 Series (320SP 5C
780MHz,
16kB L2, 4GB DDR5 3.2GHz 128-bit)
< Storage Devices >
KINGSTON SUV400S37480G (480.1G:447GB (C:) (D:)
WDC WD5001AALS-00E3A0 (500.1GB:466GB (E:) (F:) (K:)
WDC WD10EZEX-35WN4A0 (1TB, SAT:932GB (G:)
WDC WD10JMVW-11S5XS1 (1TB, USB:931GB (I:)
65535 FFFF (2GB, USB2): 2GB (J:)
HL-DT-ST DVDRAM GH24NSD1 (SATA:N/A (H:)
< Logical Storage Devices >
Reserved: 100MB (NTFS, 4kB) @ KINGSTON
SUV400S37480G
(480.1GB, SATA600, M.2, SSD)
C MAIN (E:): 117GB (NTFS, 4kB) @ WDC WD5001AALS-
00E3A0
(500.1GB, SATA300, 3.5", 7200rpm, 32MB
Cache)
NEW DATA (G:): 932GB (NTFS, 4kB) @ WDC WD10EZEX-
35WN4A0 (1TB,
SATA600, 3.5", 7200rpm)
Loops & Samples (I:): 931GB (NTFS, 4kB) @ WDC WD10JMVW-
11S5XS1 (1TB,
USB3/SATA300, 5400rpm, 8MB Cache)
USB BOOT (J:): 2GB (FAT, 32kB) @ 65535 FFFF (2GB,
USB2)
DIGI SSD (D:): 330GB (NTFS, 4kB) @ KINGSTON
SUV400S37480G
(480.1GB, SATA600, M.2, SSD)
Hard Disk: N/A @ KINGSTON SUV400S37480G (480.1GB,
SATA600, M.2, SSD)
Pro Tools Data (C:): 116GB (NTFS, 4kB) @ KINGSTON
SUV400S37480G
(480.1GB, SATA600, M.2, SSD)
Reserved (K:): 100MB (NTFS, 4kB) @ WDC WD5001AALS-
00E3A0
(500.1GB, SATA300, 3.5", 7200rpm, 32MB
Cache)
Digi Sata (F:): 349GB (NTFS, 4kB) @ WDC WD5001AALS-
00E3A0
(500.1GB, SATA300, 3.5", 7200rpm, 32MB
Cache)
Hard Disk: N/A @ WDC WD5001AALS-00E3A0 (500.1GB,
SATA300,
3.5", 7200rpm, 32MB Cache)
Optical Drive (H:): N/A @ HL-DT-ST DVDRAM GH24NSD1
(SATA150, DVD+-
RW, CD-RW)
< Peripherals >
LPC Hub Controller #1: Gigabyte Z170 Sunrise Point-H LPC
Controller
LPC Legacy Controller #1: T2 86-28
Audio Device: Gigabyte Sunrise Point-H HD Audio
Audio Codec: Realtek Semi 0900
Audio Device: AVID Tech 56361 Audio I/O Controller
(MIDI)
Serial Port(s): 1
Disk Controller: Gigabyte Sunrise Point-H SATA
controller
[AHCI mode]
Disk Controller: Gigabyte Sunrise Point-H PMC
USB Controller #1: Gigabyte Sunrise Point-H USB 3.0 xHCI
Controller
SMBus/i2c Controller #1: Intel ICH SMBus
< Printers and Faxes >
Printer: Send to Microsoft OneNote 15 Driver
(1200x1200, Colour)
Printer: PDFCreator (4000x4000, Colour)
Printer: Microsoft XPS Document Writer v4
(600x600,
Colour)
Printer: Microsoft Print To PDF (600x600,
Colour)
Printer: novaPDF 7 Printer Driver (2400x2400,
Colour)
Fax: Microsoft Shared Fax Driver (200x200)
< Peripherals >
Media Player: WD My Passport 07A8 (931.48GB)
Media Player: (1.86GB)
< Network Services >
Network Adapter: Intel(R) Ethernet Connection (2) I219-
V
(Ethernet, 100Mbps)
< Operating System >
Windows System: Microsoft Windows 10 Personal
10.00.14393
Platform Compliance: x64
<<< Processor Arithmetic >>>

[YYR123]

Originally Posted by obi112

Windows update is disabled.

Any help would be appreciated.

How did you do this? are you sure? (I have my doubts)

Originally Posted by obi112

My system :
Pro tools 10.3.9 HD
96 I/O

PT10.3.10 fixed the input monitoring bug...I personally would run that or 10.3.6 and or 10.3.7 - they worked for me just fine.

Originally Posted by obi112

OS Name Microsoft Windows 10 Home
Version 10.0.14393 Build 14393

Edit - I read the page wrong...it appears that you are running the 2016 version of WIN10. All good. I would still take the time to update all my drivers for GPU, Mobo, excetera to make sure your cool.

https://en.wikipedia.org/wiki/Window...ersion_history

Originally Posted by obi112

System Manufacturer Gigabyte Technology Co., Ltd.
System Model Z170-D3H
Processor Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz, 3401 Mhz, 4 Core(s),

This is a FCLGA1151 chipset....I would search the web and find out how people have gotten along with this skylake processor. Just to make sure there are no issues that are related to it.

It appears that you do indeed have the onboard graphics disabled which is great.

Originally Posted by obi112

Locale ישראל

Baruch Ha'Shem

Originally Posted by obi112

Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 16.0 GB
Available Physical Memory 14.0 GB
Total Virtual Memory 32.0 GB

How do you get virtual memory?

Originally Posted by obi112

Page File Space 16.0 GB

don't remember if this was ok to use (if PT thought it was cool)....but I definitely wouldn't use all 16gb for the pagefile size.

Originally Posted by obi112

Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

Virtualization definitely needs to be disabled in BIOS, also pretty sure DEP needs to be disabled as well....search the web to make sure on your bios settings.

[obi112]

Thanks mate, I'll do the changes and get back to you