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Old 12-05-2022, 04:22 PM
steve59 steve59 is offline
Join Date: Dec 2022
Location: Ipswich, Australia
Posts: 1
Default Error Message. Can anyone help?

Hello. I recently uploaded Sibelius and linked it with my Pro Tools. Even was working great last night and then this morning I get this error message and can't get past it.
pace::eden::thrift::exception::PaceThriftException Wire:ace::eden::thrift::exception::PaceThriftExc eptionWire::AuthorizationException::UpdateCloudAut hChainsFailure, 219, Update Cloud Auth Chains Failure, AuthorizationServer.cpp, line 32358, function: bool pace::AuthorizationServer::updateCloudAuthChains(c onst std::vector<petpub::AuthSearch> &), Cloud failure: Result: ServerUnexpectedException: java.lang.Exception: deserialization_exception.

Can anyone help me resolve this. I am a student and have 8 pieces of music due to be marked and can't access them or finish them. This is my first post. Please help. I went to avid and they told me I hadn't paid enough to get phone support. Thanks for any advice. Steve.
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Old 12-05-2022, 10:02 PM
Top Jimmy's Avatar
Top Jimmy Top Jimmy is offline
Join Date: Oct 2005
Location: Spokane, WA
Posts: 5,763
Default Re: Error Message. Can anyone help?

The error message mentions a cloud failure. If you are running a cloud authorization, can you close your cloud session and move the license to your machine or ilok instead?
James Cadwallader

Mac Studio, 64GB RAM, 1 TB SSD, Glyph 2TB USB3 HDD, OWC drive dock, Mac OS Monterey 12.6.2

Pro Tools Ultimate 2022.12, HD Native, Focusrite Red 8Pre

Presonus Faderport, Pro Tools | Control
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