Blue Screen of Death on Startup (plz HELP urgent)

[Pbrain]

Hey guys, I ran a few searches for this, and it doesn't appear as though the question has been answered, so here it is:
-I have a Dell Dimension 4500 (desktop).
-Running WinXp Home Edition.
-256 RAM
-Service Pack 2
It's a P4 processor, and it's about three years old.

I recently got ahold of a Digi001, and I decided to install it. Unfortunately the CD it came with was 5.1 for Win98, so I downloaded Protools 5.3.1 for free from this website. I installed it, and restarted, and then everything broke down. Basically the computer started up, the winxp logo page came up, then I got a blue screen of death which lasts all of two seconds. It says something about a page, then that windows didn't start because of preventing damage? I didn't really have much time to read it unfortunately.
The big prob is that now my WindowsXP won't start at all, it keeps getting to that blue screen then restarting. I tried loading it in Safe Mode, but I get the same problem, BLUE SCREEN OF DEATH.

I really would appreciate any help I can get, as the computer has most of my work/school data on there.

So whatever info you guys can give I'd appreciate. Actually, I'm so desperate right now that if you could just figure out a way to get my windows to start again, I'd be eternally grateful.

Thanks,
Rami

[spkguitar]

Update your pace drivers.

[Pbrain]

Right. Update my pace drivers. Any idea how to do that when I can't get Windows to start, not even in safe mode?

[spkguitar]

Sorry, it's late for me, and I didn't read your entire post. Saw blue screen and went for the stock answer.


Have you tried removing the 001 card?
Have you tried making sure that everything is seated properly?

You did do a backup of your system before installing, right?

[Pbrain]

No, Yes, and No.
You, my friend, are a genius. I pulled the PCI card out, and it loaded my windows. I'm going to create a restore point right now just in case something happens, then I'm going to install the Pace Drivers (where do I get those btw if it's not too much trouble to ask?).

Thanks a million!!!

[spkguitar]

Current Pace drivers are available here.

Your problem might be a whole lot bigger than that though. If you have similar troubles when reinstalling, you should go through all of the steps in the General Troubleshooting thread, including posting system details


You may also want to consider doing the Upgrade to 6.4 as it was the first version of PT qualified for 6.4.

[Pbrain]

Ok, so here's an update:

Specs:
SiSoftware Sandra

System
Host Name : FROGGY
User : Ze Frog
Domain : KAMIKAZE CORP

Processor
Model : Intel(R) Pentium(R) 4 CPU 2.00GHz
Speed : 1.99GHz
Performance Rating : PR2193 (estimated)
Cores per Processor : 1 Unit(s)
Threads per Core : 1 Unit(s)
Internal Data Cache : 8kB Synchronous, Write-Thru, 4-way set, 64 byte line size
L2 On-board Cache : 512kB ECC Synchronous, ATC, 8-way set, 64 byte line size, 2 lines per sector

Mainboard
Bus(es) : X-Bus AGP PCI IMB USB i2c/SMBus
MP Support : No
MP APIC : Yes
System BIOS : Intel Corp. A03
System : Dell Computer Corporation DIM4500
Mainboard : Intel Corporation D845EPT2
Total Memory : 255MB DDR-SDRAM

Chipset 1
Model : Intel Corporation 82845E Brookdale Host-Hub Interface Bridge (E0-step)
Front Side Bus Speed : 4x 100MHz (400MHz data rate)
Total Memory : 256MB DDR-SDRAM
Memory Bus Speed : 2x 133MHz (266MHz data rate)

Video System
Monitor/Panel : Default Monitor
Adapter : 64MB DDR NVIDIA GeForce4 MX 420 with TV Out (Dell)

Physical Storage Devices
Removable Drive : Floppy disk drive
Hard Disk : WDC WD400BB-75DEA0 (37GB)
CD-ROM/DVD : HL-DT-ST CD-RW GCE-8400B (CD 40X Rd, 40X Wr)
CD-ROM/DVD : LITEON DVD-ROM LTD163 (CD 48X Rd) (DVD 6X Rd)

Logical Storage Devices
1.44MB 3.5" (A:) : N/A
Hard Disk (C:) : 37GB (4.1GB, 11% Free Space) (NTFS)
CD-ROM/DVD (D:) : N/A
CD-ROM/DVD (E:) : N/A

Peripherals
Serial/Parallel Port(s) : 1 COM / 1 LPT
USB Controller/Hub : Intel(R) 82801DB/DBM USB Universal Host Controller - 24C2
USB Controller/Hub : Intel(R) 82801DB/DBM USB Universal Host Controller - 24C4
USB Controller/Hub : Intel(R) 82801DB/DBM USB Universal Host Controller - 24C7
USB Controller/Hub : Universal Serial Bus (USB) Controller
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
Keyboard : Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse : Microsoft PS/2 Port Mouse (IntelliPoint)

MultiMedia Device(s)
Device : Creative SB Live! Value (WDM)
Device : Creative SBLive! Gameport

Power Management
AC Line Status : On-Line

Operating System(s)
Windows System : Microsoft Windows XP/2002 Home (Win32 x86) 5.01.2600 (Service Pack 2)

Network Services
Adapter : Realtek RTL8139 Family PCI Fast Ethernet NIC

Performance Tips
Tip 2546 : Large memory modules should be ECC/Parity.
Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip.


Alright, I installed Protools 6.4 and there are no more blue screens of death. The PC starts up just fine, no crashing or any of that good stuff. The problem now is that Protools is not detecting my Digi 001/PCI card. When I check for it in the COntrol Panel, it's under Other Devices as a Multimedia Controller, with a question mark next to it. Also, the ProTools installer couldn't detect it for the driver install, so of course there is no driver installed for it. So, any ideas? I'm thinking if there was a standalone driver for the Rack/Card, I could install that and see if things start working. Maybe the PACE drivers? I haven't updated those...

ANyway, hook me up guys, so far your help has been invaluable...

[spkguitar]

MultiMedia Device(s)
Device : Creative SB Live! Value (WDM)
Device : Creative SBLive! Gameport

You definitely need to uninstall this. I had problems with this way back when I had the 001.

You're also going to need more RAM and another hard drive dedicated for audio, but those don't have anything to do with your current problem.

The 001 needs to live on it's own IRQ. Try moving the card to a different slot. Also try disabling the parallel and serial ports from the BIOS to free up IRQ.

There is no standalone driver; the driver is included/installed with the software.

[Pbrain]

FANTASTIC! SPKGuitar, you are once again my hero. I disabled the Creative Drivers, reinstalled PROtools and everything went well. I started it up, and it got to the authorization code scree, and now I'm stumped. I input my PN 464035406-00 REV A 04/04 number (digits were changed to keep my code private , located on the pdf file included with PRotools, and it doesn't work. What am I missing? Am I supposed to put other numbers/letters? Take out spaces? etc

Help me again plz...

[Pbrain]

So, um... never mind. I found it. Thanks again you guys, this has been great. This week I'll be upgrading my RAM, and then if I still have trouble, I'll be back. Peace, vinegar, and onions.