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#1
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"cannot communicate with audio interface" errors with PT 2021.10
I am running at 128 samples, with the optimize performance box checked.
Honestly, I never had an issue like this until the recent firmware update coinciding with the preamp control release that I just updated to. I am now getting "cannot communicate with audio interface" errors at least once an hour. I have to shut down pro tools and restart it every time. M1 Mac mini with 16GB ram. Any thoughts? |
#2
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Re: Communication problems between Carbon and Pro Tools
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We started a support case on your behalf to get more info and continue troubleshooting. Please watch for a case notice email. Best regards, JC |
#3
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Re: Communication problems between Carbon and Pro Tools
Damn, I’m glad I was out of town when the update was dropped. Keeping an eye on this thread before I update to 2021.10 and Carbon FW update.
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#4
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Re: Communication problems between Carbon and Pro Tools
Yes I have had this error a couple of times
And also when using a VI at lower buffers I'll see how unchecking optimize works and jump to 128
__________________
System : Studio - Avid Carbon interface , PT Ultimate 2023.12 Mid 2020 (intel) iMac 27" Ventura 13.2 .1 Mobile - 2021 14 " MBP M1 Pro PT Ultimate 2024.3.0 --Sonoma 14.4 Enjoy the Journey.... Kev... |
#5
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Re: Communication problems between Carbon and Pro Tools
Im using 128, and I have this issue. I might trying lowering the buffer to see if its worse.
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#6
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Re: Communication problems between Carbon and Pro Tools
Is the error there at normal buffer sizes (256+)?
I'm waiting on updating at the moment, due to this thread. Don't use VIs, but do need Carbon to not disconnect during seasons with session players. |
#7
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Re: Communication problems between Carbon and Pro Tools
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Thanks |
#8
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Re: Communication problems between Carbon and Pro Tools
Hello all,
I am having the same issues… I updated to the newest firmware yesterday (with remote control Carbon pre GUI) I am having the same problem, the Carbon repeatedly looses connection with pro tools and I have had to quit and restart several times in a couple hours. I never had this problem before the update. I am running at 256 H/W BUFFER. Session is at 24/44.1k. should I be running at a higher buffer? Would that change the low latency performance if the lightning bolt is selected on my tracking channels ? Thank you ! |
#9
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Re: Communication problems between Carbon and Pro Tools
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Thanks. |
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