Protools 10 Network Environment

[MBHS]

Hi everyone,

I work at a school and Im trying to deploy Protools 10 (any version) on a suite of computers. The issue is it will not load and displays a BEX error and crashes out, whenever I login with student credentials. Protools will however, login with local administrator account and even a standard domain user account. I obviously have group policy settings that are effecting Protools but I am unsure which ones maybe causing the issue if it that is the problem in the first place.

I have tried turning off redirected folders (directing Documents, Music, Photos and Videos to network storage), but that doesn't seem to fix the problem.

Are there any other schools out there that have successfully deployed protools?

Thanks!

[sunburst79]

Its often helpful to right click the PT installer and "Run as administrator" when installing. The same holds true when launching it for the first time. You may want to right click the Pro Tools.exe file (the launch icon) and check the Run as administrator box.

That may help. Most of us are not trying to run Pro Tools on a academic or corporate network with restrictive group policy settings. Hopefully someone else can answer you better than I. Your saving any PT Audio to a local drive?

There are certainly schools that have deployed PT in a lab environment.

[albee1952]

Originally Posted by sunburst79

Its often helpful to right click the PT installer and "Run as administrator" when installing. The same holds true when launching it for the first time. You may want to right click the Pro Tools.exe file (the launch icon) and check the Run as administrator box.

That may help. Most of us are not trying to run Pro Tools on a academic or corporate network with restrictive group policy settings. Hopefully someone else can answer you better than I. Your saving any PT Audio to a local drive?

There are certainly schools that have deployed PT in a lab environment.

Install as Admin, and Run as Admin are mandatory AFAIK. Pro Tools does indeed have to be installed on the C: drive(as Admin) and once installed, right-click on the PT icon and select properties. Then locate the tab with these 2 option check-boxes: Always Run as Admin, and Disable Desktop Composition.

[MBHS]

Thanks for the suggestions! I've been going at this all day and I think I've found the issue.

After manually removing all my policies one by one I had discovered that I turned off redirected folders, BUT not redirected desktop! As soon as I switched that off Protools worked a treat.

Heaven knows why redirecting the desktop is an issue!?

Thanks for your help!

[sunburst79]

Originally Posted by MBHS

Thanks for the suggestions! I've been going at this all day and I think I've found the issue.

After manually removing all my policies one by one I had discovered that I turned off redirected folders, BUT not redirected desktop! As soon as I switched that off Protools worked a treat.

Heaven knows why redirecting the desktop is an issue!?

Thanks for your help!

Just a guess. Pro Tools wants to run as administrator on the local machine. I'm guessing that redirecting the desktop is akin to logging in to the users desktop remotely. There's a Windows term for this and I'm forgetting it. Basically it involves hosting the users environment on the server. As opposed to Remote Desktop Connection where a user is logging into their machine remotely. More like X11 Forwarding. Which is not something I've thought about in a decade.

[Bill Denton]

Originally Posted by sunburst79

Just a guess. Pro Tools wants to run as administrator on the local machine. I'm guessing that redirecting the desktop is akin to logging in to the users desktop remotely. There's a Windows term for this and I'm forgetting it. Basically it involves hosting the users environment on the server. As opposed to Remote Desktop Connection where a user is logging into their machine remotely. More like X11 Forwarding. Which is not something I've thought about in a decade.

Are you thinking of "Roaming Profiles"?

[sunburst79]

Originally Posted by Bill Denton

Are you thinking of "Roaming Profiles"?

Yeah pretty much. Couldn't think of the term last night as it was late. Not sure if that's the same thing as a redirected desktop or not.