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  #1  
Old 02-12-2017, 11:50 AM
sojuzstudio sojuzstudio is offline
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Join Date: Feb 2017
Location: Finland
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Default "Renew Support" option is missing from a current Annual Upgrade Plan [SOLVED]

Hi,


I have Perpetual Product. My Upgrade Plan ends Oct 05, 2017. When it can be renewed at the earliest. Currently my account does not appear renew button. Is there a problem that point in the autumn when I try to renew it.

Many thanks
Mika
  #2  
Old 02-12-2017, 03:29 PM
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jeffro jeffro is offline
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Location: PNW
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Default Re: Annual Upgrade Plan renew

Quote:
Originally Posted by sojuzstudio View Post
Hi,


I have Perpetual Product. My Upgrade Plan ends Oct 05, 2017. When it can be renewed at the earliest. Currently my account does not appear renew button. Is there a problem that point in the autumn when I try to renew it.

Many thanks
Mika
Welcome to the community.

The Renew option should be available within your product if the Upgrade Plan is active (plus a 30 day grace period) and can be renewed any time (extends your plan by a year). If you are missing this option please start a support case from my.avid.com > Access The Support Center > Equipment
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  #3  
Old 02-12-2017, 10:53 PM
sojuzstudio sojuzstudio is offline
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Default Re: Annual Upgrade Plan renew

Hi,

I started support case.

Many thanks
Mika
  #4  
Old 03-01-2017, 12:35 PM
secretsound secretsound is offline
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Default Help Renew the annual plan...

Help... b
I have a perpetual license to PT 12, which will expire March 28, 2017 as I renew the annual plan as it disappeared from my account the links to update my annual plan?

Does anyone have this kind of problem .. have disappeared by the renewal plan fields from my account avid ... WHY 'Ca..o

You never can figure out what the hell combine the avid site always change something in the settings without notifying users...
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  #5  
Old 03-01-2017, 01:21 PM
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29CountsNY 29CountsNY is offline
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Default Re: Help Renew the annual plan...

I had the same issue and opened a support case to get it corrected.
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  #6  
Old 03-03-2017, 05:59 AM
thanos4 thanos4 is offline
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Default Renewal Loop??

My Annual Upgrade Plan is about to expire in one month from now,and i thought t o renew it now rather than last time..BUT..seems that i when go this page
http://www.avid.com/pt-upgrades-and-...alUser=&store=
the link returns to my account...
Also,i remember that in 2015 and 2016 i could simply renew it from my account
Any help?
  #7  
Old 03-03-2017, 09:43 AM
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DigiTechSupt DigiTechSupt is offline
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Default Re: Renewal Loop??

Quote:
Originally Posted by thanos4 View Post
My Annual Upgrade Plan is about to expire in one month from now,and i thought t o renew it now rather than last time..BUT..seems that i when go this page
http://www.avid.com/pt-upgrades-and-...alUser=&store=
the link returns to my account...
Also,i remember that in 2015 and 2016 i could simply renew it from my account
Any help?
Hi Thanos,

A support case has been started regarding your issue. One of the web store reps should be with you soon. Please check your Email m****@hotmail.com

Regards,
TD
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  #8  
Old 03-03-2017, 10:07 AM
thanos4 thanos4 is offline
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Default Re: Renewal Loop??

Quote:
Originally Posted by DigiTechSupt View Post
Hi Thanos,

A support case has been started regarding your issue. One of the web store reps should be with you soon. Please check your Email m****@hotmail.com

Regards,
TD
thank you
  #9  
Old 03-06-2017, 06:06 AM
weezul weezul is offline
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Posts: 464
Default Re: Help Renew the annual plan...

My link is missing as well. Another hurdle to bother tech support with, after not being given my new ilok files for 12.7 I finally get it sorted, and agree to pay my AVID tax but I can't.
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  #10  
Old 03-08-2017, 06:37 PM
Elias*prs24 Elias*prs24 is offline
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Join Date: Feb 2015
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Default Re: "Renew Support" option is missing from a current Annual Upgrade Plan

I renewed 02/23/2017 via Sweetwater and as of today 03/08/2017 ... half month later I STILL have no help from Avid. NO RESPONSE on submitted case yet. Sweetwater techs can't fix it. My Avid account continues to show EXPIRED! My iLok can't be activated. I don't have an email from Avid support to even acknowledge my case submission. If the issues are that bad with Avid, simple communication would help me with my patience.
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