PT 8.0.4 MB2 Not recog. Sandra incl.

[$Paid]

I have a MBox 2 that the USB light wont light up and Pro Tools 8.0.4 that also wont recognize it. Im running Windows 7....This was previously working untill i noticed artifacts in my recording before updating pro tools thinking that would eliminate the artifacts.....then after uninstalling PT reinstalling with out the MB2 plugged in updating and following the directions clearly ive run into this problem....

Ive Used the search through the DUC and google searched the DUC but no luck....
Ive searched Google itself hoping for other problems like mine and found some but its always for the mb2 pro or its on a mac.....so no luck

ive went through the basic trouble shooting per the DUC

ive also went through and optimized for Win7 per the DUC.....

the Mic l.e.d.s are dimly light when plugged into the usb (ive tried all the usb plugs avail on the comp)

i even went out today and bought a new quad core processor and installed it hoping that maybe i wasnt getting enough cpu for everything but that only made the comp run better n faster lol.....

here is the sandra report ive seen alot of mbox2 unrecognized posts that went unnoticed hopefully i left enough info on what i have and havent done along with this sandra report to get some help.....

Thanks in advance:

SiSoftware Sandra

Computer
Model : eMachines ET1331G
Workgroup : WORKGROUP
Host Name : SMEStudios
User : Street Made Ent©2010

Processor
Model : AMD Athlon(tm) II X4 640 Processor
Speed : 3GHz
Cores per Processor : 4 Unit(s)
Threads per Core : 1 Unit(s)
Type : Quad-Core
Integrated Data Cache : 4x 64kB, Synchronous, Write-Back, 2-way, Exclusive, 64 byte line size
L2 On-board Cache : 4x 512kB, ECC, Synchronous, Write-Back, 16-way, Exclusive, 64 byte line size

Computer
Mainboard : eMachines MCP61PM-GM
BIOS : AMI P01-A2 12/10/2009
Bus(es) : ISA X-Bus PCI PCIe IMB USB i2c/SMBus
Multi-Processor (MP) Support : No
Multi-Processor Advanced PIC (APIC) : Yes
Total Memory : 3.75GB DIMM DDR2

Chipset
Model : AMD F10h Athlon 64/Opteron/Sempron HT Hub
Front Side Bus Speed : 2x 804MHz (1.6GHz)
Total Memory : 4GB DIMM DDR2
Channels : 2
Memory Bus Speed : 2x 402MHz (804MHz)

Memory Module(s)
Memory Module : Kingston ACR256X64D2U800C6L 2GB DIMM DDR2 PC2-6400U DDR2-800 (5-6-6-18 3-24-6-3)
Memory Module : Kingston ACR256X64D2U800C6L 2GB DIMM DDR2 PC2-6400U DDR2-800 (5-6-6-18 3-24-6-3)

Video System
Video Adapter : NVIDIA GeForce 6150SE nForce 430 (4 PS3.0, 1 VS3.0, 256MB, PCI)

Graphics Processor

Storage Devices
WDC WD10EADS-22M2B0 (1TB, SATA300, 3.5", NCQ, 32MB Cache) : 932GB (C:)
Seagate ST31000528AS (1TB, USB/SATA, 3.5") : 932GB (K:)
Generic-Compact Flash (USB) : N/A (E:)
Generic-SM/xD-Picture (USB) : N/A (F:)
Generic-SD/MMC (USB) : N/A (G:)
Generic-MS/MS-Pro/HG (USB) : N/A (H:)
Generic-SD/MMC/MS/MSPRO (USB) : N/A (I:)
HL-DT-ST DVDRAM GH41N (SATA150, DVD+-RW, CD-RW, 2MB Cache) : N/A (D:)

Logical Storage Devices
SYSTEM RESERVED : 100MB (NTFS)
Iomega HDD (K:) : 932GB (NTFS) @ Seagate ST31000528AS (1TB, USB/SATA, 3.5")
eMachines (C:) : 919GB (NTFS) @ WDC WD10EADS-22M2B0 (1TB, SATA300, 3.5", NCQ, 32MB Cache)
PQSERVICE : 12GB (NTFS)
Removable Drive (E:) : N/A @ Generic-Compact Flash (USB)
Removable Drive (F:) : N/A @ Generic-SM/xD-Picture (USB)
Removable Drive (G:) : N/A @ Generic-SD/MMC (USB)
Removable Drive (H:) : N/A @ Generic-MS/MS-Pro/HG (USB)
Removable Drive (I:) : N/A @ Generic-SD/MMC/MS/MSPRO (USB)
Optical Drive (D:) : N/A @ HL-DT-ST DVDRAM GH41N (SATA150, DVD+-RW, CD-RW, 2MB Cache)

Peripherals
LPC Hub Controller 1 : Acer MCP61 LPC Bridge
LPC Legacy Controller 1 : ITE IT8726F
Audio Device : Acer MCP61 High Definition Audio
Audio Codec : Realtek Semiconductor 888 High Definition Audio
Disk Controller : Acer MCP61 IDE
Disk Controller : Acer MCP61 SATA Controller
Disk Controller : Acer MCP61 SATA Controller
USB Controller 1 : Acer MCP61 USB Controller
USB Controller 2 : Acer MCP61 USB Controller
SMBus/i2c Controller 1 : nVidia MCP5+ SMBus 1
SMBus/i2c Controller 2 : nVidia MCP5+ SMBus 2

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)
Printer : Canon Inkjet MX700 series FAX (200x200, USB)
Printer : Canon Inkjet MX700 series (600x600, USB, Colour)

Peripherals
Media Player : ()
Media Player : ()
Media Player : ()
Media Player : ()
Media Player : ()

Network Services
Network Adapter : NVIDIA nForce 10/100 Mbps Ethernet (Ethernet, 100Mbps)

Power Management
Mains (AC) Line Status : On-Line

Operating System
Windows System : Microsoft Windows 7 Home 6.01.7600
Platform Compliance : x64

Windows Experience Index
Current System : 3.2

Performance Enhancing Tips
Warning 100 : Large memory sizes should be made of Registered/Buffered memory.
Tip 2546 : Large memory modules should be ECC/Parity.
Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip.

[albee1952]

Integrated graphics may be an issue(traditionally this has been a show-stopper). Since you are running a USB drive(which is supposed to be okay with WIn7) and a USB Mbox, there might be some current issues, so try changing some USB ports(or remove the drive to see if that makes a difference). Also, make sure that power management is off for the USB ports(check it even if you are sure, because they all reset on my system). Also, try a new USB cable.

[$Paid]

switching cables (though i tried 3 before hand) did not work in hand with taking the drive out (i used the usb cord from that drive knowing that its good and runs my external) no luck ill buy one after work today so i have a "new" one just for kicks though.....

Im not sure what intergrated graphics are but ill google it and find out what i can do there BUT like i said this was running decently untill the update minus the artifacts in recording..... i tried to just go wit 8.0 but the problem doesnt change .... any suggestions why this would effect me and where to go to get out of the integrated and whats a good choice

i also bought a self powered hub thinking it might be a usb power issue due to my cheap end comp model "emachine" but it too didnt help....

[spkguitar]

Originally Posted by $Paid

Im not sure what intergrated graphics are

Your graphics card is built into your motherboard, it's not a separate device.

Originally Posted by $Paid

any suggestions why this would effect me

You already answered your own question:

Originally Posted by $Paid

my cheap end comp model "emachine"

[$Paid]

You already answered your own question:

.....damn lol

But i can get NVIDIA Quadro fx 580 and be ok or do i need a new motherboard to escape the graphics trap?

and why is this keeping the MB2 from lighting the usb light?

[spkguitar]

Originally Posted by $Paid

.....damn lol

But i can get NVIDIA Quadro fx 580 and be ok or do i need a new motherboard to escape the graphics trap?

It really all depends; for some motherboards with integrated graphics, disabling the graphics in the BIOS and installing a separate video card can help. Other times, not.

There are some other things about your setup that are not compatible (you need a separate qualified recording drive; the system drive or the USB drive are not supported, and all the card readers may be causing issues), but the graphics are a definite problem.

[$Paid]

looks like going back to the OG Mbox, PT 7.4 , and Win XP is going to be the solution

here i thought upgrading to a new comp new mbox2 and the such was going to be the solution to getting a better sound instead i got left wit nuthin but a headache.....

ive already spent a grip of money on the computer,processor,MB2,display monitor,presonus tube pre etc etc....id hate to buy a new motherboard if i buy a graphics card n that doesnt work....

not sure where to go from here i guess....any suggestions ? move forward or go back ?

[stratbrat]

I feel like we're beating a dead horse. I have read countless threads searching in vain for a solution to this very problem. It seems like we mb2 users all have the same problem... at least those of us who are trying to use pt 8.0.4 with windows 7. I feel kind of abandon now that Avid has their new product line out there. Good luck solving your problem. Please post the results for the rest of us who are still scratching our heads...

[$Paid]

my solutions gonna be dont fix what aint broke.... looks like im gettin rid of WIN 7 and definatly gettin rid of PT 8 which has been problems since jump sucks tho cuz i really liked Win 7..... :/

[$Paid]

So ive got pro tools 8 running with the computer that the sandra report is in the 1st post havent changed anything.....i installed pro tools 8 with my old mbox 1 didnt update opened pro tools and my system runs pro tools 8 le without the update and with my mbox 1..... so now the question is... is my mbox 2 shot and thats why i cant get it to get recognized or is the computer not good enough once the update is on and i try to use my mbox 2....