Unable to Locate Digidesign Hardware

[Midnite8]

I have a problem with using Pro Tools LE 7.3. I have an Mbox 2. Whenever I try to start the program it gives me a dialog saying, "Unable to Locate Digidesign Hardware. Make sure your hardware is connected and turned on. Click "OK" when the hardware is ready.

On the Mbox2, the USB green LE is on, Input 1 Mic green LED on, and Input 2 Mic green LED on.

System Specs:
Asus P5QC Motherboard
Intel Core 2 Quad Q8200
Nvidia Geforce 8600 GT OC
Windows XP SP3
Mbox 2
Pro Tools LE 7.3
2x2GB Corsair XMS2 (PC-6400)
500 GB Seagate Barricuda(Internal)


I have re-installed the software numerous times and with/without plugins.
I have 2 Mbox2 and both give me the same error, tested them both out.
Tried new firewire cables.
Tried different USB ports
Installed Quicktime.
Tried updating but it installer said I do not have it installed or the program is corrupted and opted me to re-install which I did.


Sandra Report:
***** Start of Report *****
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<<< Server Status >>>
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Name: SiSoftware Sandra Lite [Evaluation] (x86)
Version: 2009.1.15.72
Copyright: Copyright © SiSoftware Ltd 1995-2009. All
Rights Reserved.
Registered Owner: Joey
Licence Status: Evaluation copy, strictly for personal/
educational use only. For business/commercial
use, it can be trialled for 21 days.
Licence Extra: You are on day %i of your evaluation period.
Please see the SiSoftware site (http://
www.sisoftware.co.uk) for purchase details.
URL: http://www.sisoftware.net/sandra/
E-Mail: [email protected]
User: Joey
Host Name: JOEY-1D6GH1TZOD
System ID: {40950AB2-5E53-4EA1-B111-936E1F72A512}
Run ID: {0A777E41-3581-4A18-BE72-686475B2E8C6}
Date: Saturday, January 03, 2009 @ 2:20:56 PM

<<< Report Comments >>>
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Comments on report: Full System Specs.

<<< Computer Overview >>>
--------------------------------------------------------------------------------

< System >
Host Name: JOEY-1D6GH1TZOD
User: Joey
Workgroup: WORKGROUP

< Processor >
Model: Intel(R) Core(TM)2 Quad CPU Q8200 @
2.33GHz
Speed: 3.29GHz
Cores per Processor: 4 Unit(s)
Threads per Core: 1 Unit(s)
Type: Quad-Core
Internal Data Cache: 4x 32kB, Synchronous, Write-Thru, 8-way, 64
byte line size
L2 On-board Cache: 2x 2MB, ECC, Synchronous, ATC, 8-way, 64 byte
line size, 2 threads sharing

< System >
System: System manufacturer P5QC
Mainboard: ASUSTeK Computer INC. P5QC
Bus(es): ISA PCI PCIe IMB USB FireWire/1394 i2c/SMBus
Multi-Processor (MP) Support: No
Multi-Processor Advanced PIC (:Yes
System BIOS: American Megatrends Inc. 1103
Total Memory: 3GB DIMM DDR3

< Chipset >
Model: ASUS P45/P43/G45/G43 DRAM Controller
Front Side Bus Speed: 4x 470MHz (1.88GHz)
Total Memory: 4GB DIMM DDR3

< Memory Module(s) >
Memory Module: Corsair CM2X2048-6400C5 2GB DIMM DDR2 PC2-
6400U DDR2-800 (5.0-5-5-18 3-22-6-3)
Memory Module: Corsair CM2X2048-6400C5 2GB DIMM DDR2 PC2-
6400U DDR2-800 (5.0-5-5-18 3-22-6-3)

< Video System >
Adapter: NVIDIA GeForce 8600 GT (512MB DDR3, 525MHz/
1.22GHz/2x702MHz, PCIe 1.00 x16, PS3.0,
VS3.0)

< Graphics Processor >
Adapter: GeForce 8600 GT (1.01, 512MB, 1.24GHz)

< Storage Devices >
ST3500320AS 500GB (SATA150, 3.:466GB (C:) (D:)
TSSTcorp CDDVDW SH-S203N (SATA:N/A (I:)

< Logical Storage Devices >
Hard Disk (C:): 244GB (NTFS) @ ST3500320AS 500GB (SATA150,
3.5", NCQ)
Hard Disk (D:): 222GB (NTFS) @ ST3500320AS 500GB (SATA150,
3.5", NCQ)
CD-ROM/DVD (I:): N/A @ TSSTcorp CDDVDW SH-S203N (SATA150, DVD+-
RW, CD-RW, 2MB Cache)

< Peripherals >
LPC Hub Controller 1: ASUS LPC Interface Controller
Audio Device: ASUS HD Audio Controller
Audio Codec: Realtek Semiconductor 888 High Definition
Audio
Serial Port(s): 1
Disk Controller: ASUS 4 port SATA IDE Controller
Disk Controller: ASUS 2 port SATA IDE Controller
USB Controller 1: ASUS USB UHCI Controller #4
USB Controller 2: ASUS USB UHCI Controller #5
USB Controller 3: ASUS USB UHCI Controller #6
USB Controller 4: ASUS USB EHCI Controller #2
USB Controller 5: ASUS USB UHCI Controller #1
USB Controller 6: ASUS USB UHCI Controller #2
USB Controller 7: ASUS USB UHCI Controller #3
USB Controller 8: ASUS USB EHCI Controller #1
FireWire/1394 Controller 1: ASUS FW322/323 IEEE1394 OHCI FireWire
Controller
System SMBus Controller 1: Intel 801xx/63xx SMBus

< Printers and Faxes >
Printer: Microsoft XPS Document Writer (600x600,
Colour)
Printer: Brother PCL5e Driver (600x600, USB)

< Network Services >
Network Adapter: Atheros AR8121/AR8113 PCI-E Ethernet
Controller - Packet Scheduler Miniport
(Ethernet, 100Mbps)

< Power Management >
Mains (AC) Line Status: On-Line

< Operating System(s) >
Windows System: Microsoft Windows XP Professional 5.01.2600
(Service Pack 3)
Platform Compliance: x86

<<< Processor Arithmetic >>>
--------------------------------------------------------------------------------

< Benchmark Results >
Dhrystone ALU: 51.47GIPS
Whetstone iSSE3: 46.99GFLOPS
Results Interpretation: Higher index values are better.

< Performance vs. Speed >
Dhrystone ALU: 15.64MIPS/MHz
Whetstone iSSE3: 14.28MFLOPS/MHz
Results Interpretation: Higher index values are better.

< Performance Test Status >
Run ID: Intel(R) Core(TM)2 Quad CPU Q8200 @
2.33GHz (4C, 3.29GHz, 41% OC, 2x 2MB L2,
1.88GHz FSB, 41% OC)
Platform Compliance: x86
NUMA Support: No
SMP (Multi-Processor) Benchmar:Yes
Total Test Threads: 4
Multi-Core Test: Yes
Cores per Processor: 4
SMT (Multi-Threaded) Benchmark:No
Processor Affinity: P0C0T0 P0C1T0 P0C2T0 P0C3T0
System Timer: 3.29GHz
Number of Runs: 64000 / 640

< Processor >
Model: Intel(R) Core(TM)2 Quad CPU Q8200 @
2.33GHz
Speed: 3.29GHz
Cores per Processor: 4 Unit(s)
Type: Quad-Core
Internal Data Cache: 4x 32kB, Synchronous, Write-Thru, 8-way, 64
byte line size
L2 On-board Cache: 2x 2MB, ECC, Synchronous, ATC, 8-way, 64 byte
line size, 2 threads sharing

< Features >
SSE Technology: Yes
SSE2 Technology: Yes
SSE3 Technology: Yes
Supplemental SSE3 Technology: Yes
SSE4.1 Technology: Yes
SSE4.2 Technology: No
AVX - Advanced Vector eXtensio:No
FMA - Fused Multiply Add eXten:No
SSE4A Technology: No
SSE5 Technology: No
HTT - Hyper-Threading Technolo:No

< Performance Tips >
Notice 5008: To change benchmarks, click Options.
Notice 5004: Synthetic benchmark. May not tally with 'real-
life' performance.
Notice 5006: Only compare the results with ones obtained
using the same version!
Tip 2: Double-click tip or press Enter while a tip
is selected for more information about the
tip.

<<< Processor Multi-Media >>>
--------------------------------------------------------------------------------

< Benchmark Results >
Multi-Media Int x8 iSSE4.1: 122.13MPixel/s
Multi-Media Float x4 iSSE2: 68.13MPixel/s
Multi-Media Double x2 iSSE2: 34.50MPixel/s
Results Interpretation: Higher index values are better.

< Performance vs. Speed >
Multi-Media Int x8 iSSE4.1: 37.12kPixels/s/MHz
Multi-Media Float x4 iSSE2: 20.71kPixels/s/MHz
Multi-Media Double x2 iSSE2: 10.49kPixels/s/MHz
Results Interpretation: Higher index values are better.

< Performance Test Status >
Run ID: Intel(R) Core(TM)2 Quad CPU Q8200 @
2.33GHz (4C, 3.29GHz, 41% OC, 2x 2MB L2,
1.88GHz FSB, 41% OC)
Platform Compliance: x86
NUMA Support: No
SMP (Multi-Processor) Benchmar:Yes
Total Test Threads: 4
Multi-Core Test: Yes
Cores per Processor: 4
SMT (Multi-Threaded) Benchmark:No
Processor Affinity: P0C0T0 P0C1T0 P0C2T0 P0C3T0
System Timer: 3.29GHz
Rendered Image Size: 1920x1080

< Processor >
Model: Intel(R) Core(TM)2 Quad CPU Q8200 @
2.33GHz
Speed: 3.29GHz
Cores per Processor: 4 Unit(s)
Type: Quad-Core
Internal Data Cache: 4x 32kB, Synchronous, Write-Thru, 8-way, 64
byte line size
L2 On-board Cache: 2x 2MB, ECC, Synchronous, ATC, 8-way, 64 byte
line size, 2 threads sharing

< Features >
SSE Technology: Yes
SSE2 Technology: Yes
SSE3 Technology: Yes
Supplemental SSE3 Technology: Yes
SSE4.1 Technology: Yes
SSE4.2 Technology: No
AVX - Advanced Vector eXtensio:No
FMA - Fused Multiply Add eXten:No
SSE4A Technology: No
SSE5 Technology: No
HTT - Hyper-Threading Technolo:No

< Performance Tips >
Notice 5008: To change benchmarks, click Options.
Notice 5004: Synthetic benchmark. May not tally with 'real-
life' performance.
Notice 5006: Only compare the results with ones obtained
using the same version!
Tip 2: Double-click tip or press Enter while a tip
is selected for more information about the
tip.

<<< Multi-Core Efficiency >>>
--------------------------------------------------------------------------------

< Benchmark Results >
Inter-Core Bandwidth: 13.42GB/s
Results Interpretation: Higher index values are better.
Inter-Core Latency: 40ns
Results Interpretation: Lower index values are better.

< Performance vs. Speed >
Inter-Core Bandwidth: 4.18MB/s/MHz
Results Interpretation: Higher index values are better.
Inter-Core Latency: 0.01ns/MHz
Results Interpretation: Lower index values are better.

< Detailed Benchmark Results >
Processor Affinity: CPU0-CPU1 CPU2-CPU3
2x8kB Blocks Bandwidth: 10.58GB/s
4x8kB Blocks Bandwidth: 11.44GB/s
2x32kB Blocks Bandwidth: 14.37GB/s
4x32kB Blocks Bandwidth: 28.26GB/s
16x8kB Blocks Bandwidth: 26.63GB/s
2x128kB Blocks Bandwidth: 29.04GB/s
4x128kB Blocks Bandwidth: 29.11GB/s
16x32kB Blocks Bandwidth: 28.50GB/s
64x8kB Blocks Bandwidth: 26.75GB/s
16x128kB Blocks Bandwidth: 3.92GB/s
64x32kB Blocks Bandwidth: 4.10GB/s
64x128kB Blocks Bandwidth: 2.51GB/s

< Performance Test Status >
Run ID: Intel(R) Core(TM)2 Quad CPU Q8200 @
2.33GHz (4C, 3.29GHz, 41% OC, 2x 2MB L2,
1.88GHz FSB, 41% OC)
Platform Compliance: x86
Buffering Used: No
NUMA Support: No
SMP (Multi-Processor) Benchmar:Yes
Total Test Threads: 4
Multi-Core Test: Yes
Cores per Processor: 4
System Timer: 3.29GHz
Page Size: 4kB
Use Large Memory Pages: No

< Processor >
Model: Intel(R) Core(TM)2 Quad CPU Q8200 @
2.33GHz
Speed: 3.29GHz
Cores per Processor: 4 Unit(s)
Type: Quad-Core
Internal Data Cache: 4x 32kB, Synchronous, Write-Thru, 8-way, 64
byte line size
L2 On-board Cache: 2x 2MB, ECC, Synchronous, ATC, 8-way, 64 byte
line size, 2 threads sharing

< Performance Tips >
Notice 5008: To change benchmarks, click Options.
Notice 5004: Synthetic benchmark. May not tally with 'real-
life' performance.
Notice 5006: Only compare the results with ones obtained
using the same version!
Tip 11: Use the 'Switch Chart Type' button to switch
between Detailed and Combined charts.
Tip 2: Double-click tip or press Enter while a tip
is selected for more information about the
tip.

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<< ALU Power Performance >>
<< 50i/25Hz (25fps, e.g. interlaced PAL video) >>

[albee1952]

You say its an Mbox 2 but you tried different firewire cables?? Is it the USB Mbox 2, or the firewire Mbox 2 PRO? Assuming its the USB box, the best USB port to use are the ones near the keyboard and mouse ports on the back as they are mounted directly to the motherboard. I would uninstall using the ptnuke utility and start over and always use the same port(good advice with ALL USB devices anyway).

[Midnite8]

I am using the USB Mbox 2, I just meant by using same cables but just testing out other's of the same to see if that cable could be bad. I have it plugged in to the back of my computer to on of the ports. Where can I get the ptnuke utility?

[Midnite8]

bump

[joshman86]

try uninstalling and reinstalling Pro Tools. Just pay close attention and ignore the found new hardware from windows.

[Midnite8]

When it says, Installing Drivers, some dialog windows pop-up saying that the driver is not windows signed and asks me to continue installation or stop. If I do not click it anything, the installation process does not continue.

[sw rec]

That's normal for it to give the 'not signed" message. Continue anyway.

[Midnite8]

Ok, well I did click continue and it installed all the drivers. Pro Tools still giving me the unable to locate digidesign hardware window.

[Midnite8]

I forgot to mention that I am running a dual OS boot, Vista x64 and XP pro x32.

[Gatekeeper]

Is the mbox2 appearing under USB devices in the device manager?