Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Legacy Products > 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac)

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 01-07-2005, 03:33 PM
Bobi Bobi is offline
Member
 
Join Date: Jan 2005
Posts: 1
Default INVALID authorization CODE

Hi,

I just bought an mbox with PT LE 6.4 and when I type in my authorization code in, it says its invalid.
How can I get my correct code ? I really got to have this working by sunday
Thanks
Bob.
Reply With Quote
  #2  
Old 01-07-2005, 03:43 PM
Ducky Ducky is offline
Member
 
Join Date: Aug 2004
Posts: 929
Default Re: INVALID authorization CODE

Join the crowd...
You need to email service or call them (if you have a lot of minutes on your phone card).

You might get lucky and DIGI Tech Support will read your thread.

This has been a shamefully pervasive problem
Reply With Quote
  #3  
Old 01-07-2005, 05:05 PM
Baughb Baughb is offline
Member
 
Join Date: Dec 2000
Posts: 26
Default Re: INVALID authorization CODE

A friend of mine just spent hours (literally) on hold to have a tech tell him to add a 9 to the end of his authorization code. The tech claimed a misprint on the code numbers. I would be tempted to start with the 9 and if that doesn't work, go through 0-8 as well.

best of luck!
Bob
Reply With Quote
  #4  
Old 01-07-2005, 07:15 PM
swiman swiman is offline
Member
 
Join Date: Jan 2005
Posts: 11
Default Re: INVALID authorization CODE

I would love to find an answer to this. I got my new 002 last night and have just gotten it up and running. Software installed, and I get the same 'Invalid Authorization Code'.

I'm on XP and everything else went fine. It wanted to update firmware, did fine. But the code in the manual doesn't work. I noticed mine is 3 groups of characters separated by spaces. The first two groups have 8 characters. Mine has only 6 in the last group. Is it possible they didn't print the last two digits? Is yours 3 sets of 8 or 8,8 and 6?

I really don't look forward to trying to get the registration faxed in and sitting on hold for hours to find out about their screw up.

If this is the way they operate, I'm disappointed. I was expecting more out of them for as much as this stuff costs.

Any help would be appreciated.

- Scott
Reply With Quote
  #5  
Old 01-07-2005, 07:41 PM
SimpleNatureSpirit SimpleNatureSpirit is offline
Member
 
Join Date: Apr 2004
Location: Oregon, USA
Posts: 876
Default Re: INVALID authorization CODE

you can also email digi tech support. They usually answer this one within a day or two. Often Digi Tech has been monitoring these threads and provided a code through email during the weekend.

Just post with a clear subject and keep bumping it till you get satisfaction. Let them know what version you are trying to authorize. You might also make sure your DUC profile email is correct.

The code should be 3 sets of 8 digits.

If you have another code for PTLE of version 6.0-6.4, you can use that code to authorize up to 6.4. If you have v6.7, you will need a version 6.7 code from any digi hardware.

Although this is an outragious BooBoo , hang in there, Digi will respond.
__________________
Share the gift gifted to you
Reply With Quote
  #6  
Old 01-07-2005, 07:46 PM
froyo froyo is offline
Member
 
Join Date: Mar 2000
Posts: 2,863
Default Re: INVALID authorization CODE

Hello. Your code should start with DIGIxxxx xxxxxxxx xxxxxxxx. The 'x' can be a number or letter in any case. It should be in the inside flap of your Getting Started With Mbox booklet. If you just bought it, you can register by mail or fax and get 30 days of free tech support from the day you register. Good luck.
__________________
froyo
Reply With Quote
  #7  
Old 01-07-2005, 08:54 PM
punker punker is offline
Member
 
Join Date: Oct 2003
Posts: 123
Default Re: INVALID authorization CODE

i just bought a mbox and waiting for my powerbook to come in, i looked at my code and it has 3 sets with 8 8 and 7 digits, am i in trouble?
Reply With Quote
  #8  
Old 01-07-2005, 10:41 PM
Avid's Avatar
Avid Avid is offline
Administrator
 
Join Date: Apr 1998
Location: Worldwide
Posts: 9,578
Default Re: INVALID authorization CODE

If you are having problems with a new installation, please see this previous post and thread
__________________
Administrator
Avid Pro Audio Community
Reply With Quote
  #9  
Old 01-08-2005, 01:31 AM
Avid's Avatar
Avid Avid is offline
Administrator
 
Join Date: Apr 1998
Location: Worldwide
Posts: 9,578
Default Re: INVALID authorization CODE

Bobi, check your email for your correct authorization.
__________________
Administrator
Avid Pro Audio Community
Reply With Quote
  #10  
Old 01-08-2005, 09:01 AM
swiman swiman is offline
Member
 
Join Date: Jan 2005
Posts: 11
Default Re: INVALID authorization CODE

Thanks! I just emailed the webmaster with my code, serial, etc.

Here's hoping for a quick response.

I have people coming over to use it with me tonight and maybe there is hope yet...

Thanks again.
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Invalid Authorization Code cppi 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 2 04-09-2008 03:05 PM
PT 7.3 Invalid Authorization Code Joker4432 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 4 04-15-2007 11:18 AM
Invalid authorization code hansson 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 1 03-19-2007 10:44 AM
Invalid Authorization Code bassistj2 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 3 02-11-2006 02:00 PM
INVALID AUTHORIZATION CODE BENTLIP 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 9 01-11-2005 04:51 PM


All times are GMT -7. The time now is 08:50 PM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com