New license not authorizing Pro Tools 12.6 after activating it

[jeffro]

Originally Posted by soundgott

Same problem here...

I see the Pro Tools HD Perpetual Bundle (with 10/11/12+I/O) deposited 9/27 and activated 10/6. Is this still not authorizing Pro Tools 12.6 or 12.5?

[rpossum]

Yep... I had the same problem... had to update iLok License Manager and reboot... now 12.6 loads up
-R

[Mike4jes]

Originally Posted by poem

I've received the license in my ilok and it's activated but protools 12.6 kept saying I don't hv any license in my ilok....

same case for me.... nothing in my ilok......

[alexsonicmx]

same case here,
PT 12.6

"you don't have any licenses in you account, or none there have activations available"

What do I have to do,
The license manager and everything else has been installed today
and after a lot of money spent, i can't use protools,

i tried the contact support thing, but after writing the whole thing, 3 times told me i'm not logged in, when i actually am, so i came here

so what do i have to do?

Thanks

[cerwin73]

I purchased Protools in May 2016 tried to open today would not work...updated to 12.6 then i was told to activate but my account sys my ilk is registered to another user i bought protools from sweet water brand new...Can anyone help me?

[Becharax]

Originally Posted by jeffro

Can't find your account based on your community email. Best to start a support case via your Avid account > Access The Support Center

Jeffro Hi ... I have the same issue here ... can you help ??

I have updated the latest Ilok Manager software and I have an ongoing annual plan to run 12.6 but I didn't receive the new license to surrender the old Pro Tools 2016 one ... can you help ??

[BScout]

Originally Posted by jeffro

Can't find your account based on your community email. Best to start a support case via your Avid account > Access The Support Center

Entered a support case 2 hours ago. iLok manager updated. All the licenses pertaining to 12.6 HD deposited to my iLok account are on the key and yet every time I try to launch I still get the Activate window followed by the "You don't have any licenses in your account, or none of the licenses there have activations available." error.

It's been many months since 12.6 HD was launched... this is a bit unbelievable.

No response and locked out of using Pro Tools HD now. Just did what should have been a simple update to 12.6 HD and this blows. How can Avid not get an update procedure right on their back-end?

[Bruce Paine]

My Pro Tools HD 12 iLok has 2 separate licenses on it.

This single license, which expires in 2017:
Pro Tools HD Plan

And this bundle license, which is a perpetual license, but only allows updates to the software through the same expiration date as the support plan:
Pro Tools HD Perpetual Bundle (with 10/11/12+I/O)

Pro Tools Perpetual
Pro Tools HD Perpetual
Pro Tools HD 12
Pro Tools HD 11
Pro Tools HD 10
Pro Tools DigiLink I/O
Pro Tools 12
Pro Tools 11
Pro Tools 10

Check your iLok License Manager in both the iLok you are using, and your entire iLok account.

Sort by Deposit Date, and see if you have a Perpetual Bundle that hasn't been activated yet.

[BScout]

What appeared and I deposited to a key:




That's it. They're looking into why my Perpetual didn't show up (and also the Digilink License.) I don't know why there are so many hoops. Enter Activation Code, point to iLok account should be it. The rest is just nonsense.

[DigiTechSupt]

Originally Posted by Mike4jes

same case for me.... nothing in my ilok......

Just checked your case. I believe this is all sorted now? Please reply to our reps' Email if you need further assistance. Thank you!

Best regards,
Tope