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  #21  
Old 08-17-2022, 03:22 PM
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Eric Lambert Eric Lambert is offline
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Default Re: EuCon crashes overnight, every night

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Originally Posted by EddieJones View Post
Can you first try with the tablet on.....then if it starts crashing again try running EuControl in Rosetta mode and report back. If it doesn't crash in Rosetta mode then we know of this issue.
I've kept the Fire tablet on for the past few days now and not experienced a crash. My other habits are the same: turning the monitor off regularly, keeping the iPad turned on (it's also running the Control app -- the Fire is piggybacked on top of the S1 whereas the iPad is configured as a 2nd device in EuControl).

The only thing that has changed recently is an OS update (to 12.5 from the previous version of Monterey) and last week Avid Link updated ProTools to a newer build of 2022.7.0.
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  #22  
Old 08-17-2022, 06:38 PM
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Default Re: EuCon crashes overnight, every night

It could be OSX update then...they change a lot of things each release.
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  #23  
Old 08-17-2022, 06:45 PM
thebeatless thebeatless is online now
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Default Re: EuCon crashes overnight, every night

EuCon has been crashing for me since 2022.4. It happens all day and overnight. Like I've said before, Rosetta helps but it's still far from perfect. When I reach for a button or fader, there's a 50/50 chance that it will work. This is all since getting a Mac studio Ultra.https://duc.avid.com/images/smilies/mad.gif
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  #24  
Old 08-17-2022, 08:40 PM
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Default Re: EuCon crashes overnight, every night

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Originally Posted by thebeatless View Post
EuCon has been crashing for me since 2022.4. It happens all day and overnight. Like I've said before, Rosetta helps but it's still far from perfect. When I reach for a button or fader, there's a 50/50 chance that it will work. This is all since getting a Mac studio Ultra.https://duc.avid.com/images/smilies/mad.gif
If it's that bad, then the logs will help. Please use the Collect logs option from the EuControl menu and upload them somewhere and send me a PM with link. Others(and our testers) do not see it like that, so there must be something else up on your system. I presume you have tried a full uninstall, reboot and reinstall, inc. checking remove all prefs?

Edit: If this all started since getting the Mac Studio.....did you do a migrate? This has known issues.
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  #25  
Old 08-20-2022, 01:46 PM
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Default Re: EuCon crashes overnight, every night

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Originally Posted by EddieJones View Post
Please use the Collect logs option from the EuControl menu
Eddie: I'd asked about this above but didn't see a response. Can you explain where the "Collect Logs" option is? For some reason I don't see it.
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  #26  
Old 08-20-2022, 06:46 PM
mattrixx mattrixx is offline
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Default Re: EuCon crashes overnight, every night

You can find the logs files at -->

Mac:
/Library/Logs/Avid/EuCon
EuControl.log
MC_Client.log
Pro Tools_EuCon.log

/Library/Logs/Avid/S6
WSControl.log

Win:
C:\Users\UserName\AppData\Local\Avid\Logs\S6
WSControl.log

C:\Users\UserName\AppData\Local\Avid\Logs\EUCON
ProTools_EuCon.log
MC_Client.log
EuControl.log
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  #27  
Old 08-20-2022, 09:00 PM
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Default Re: EuCon crashes overnight, every night

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Originally Posted by Eric Lambert View Post
Eddie: I'd asked about this above but didn't see a response. Can you explain where the "Collect Logs" option is? For some reason I don't see it.
Right click the EuControl notification icon to show its menu. Its one of the items.
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  #28  
Old 08-20-2022, 09:10 PM
mattrixx mattrixx is offline
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Default Re: EuCon crashes overnight, every night

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  #29  
Old 08-22-2022, 04:02 PM
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Eric Lambert Eric Lambert is offline
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Default Re: EuCon crashes overnight, every night

Silly me. I've looked at that menu 1,000 times and (apparently) never noticed that function. Thanks!
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  #30  
Old 08-22-2022, 04:03 PM
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Eric Lambert Eric Lambert is offline
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Default Re: EuCon crashes overnight, every night

I have to say though... I've still not had a EuCon crash since upgrading the OS to 12.5.1. Seems that that took care of whatever was causing the issue.
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