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Old 11-21-2016, 04:44 PM
hatingprotools hatingprotools is offline
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Join Date: Mar 2012
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Default No iLok license for 12.6

I've been using PT since version 6 so I'm not new to this. I have updated & upgraded many times. for some reason now, I can download the 12.6 update, run the install, & it won't launch saying there is no license in my iLok account. The license manager is the newest most up to date but it still isn't sending a license. Sweetwater didn't know why a few weeks ago so they contacted Avid. Avid put a "temporary license" (sounds like a temporary fix to me) in my iLok account but by the time I had a break in business to try it again, the temp license was gone and guess what...there is still no license for it in my account. I just downloaded a new file today of the 12.6 update, tried it again, & again it won't launch. So I'm dead again until I can call Sweetwater tomorrow unless someone has a suggestion. I see the "Pro Tools Expert" saying that a new license for 12.6 just showed up in his iLok account before the update was even available. Why is some getting one & others not?
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Old 11-21-2016, 05:12 PM
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jeffro jeffro is offline
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Default Re: No iLok license for 12.6

Your new Pro Tools Perpetual Bundle (with 10/11/12) was deposited on 10/18. Please launch iLok License Manager and sign into your iLok account, then activate the new bundle to your iLok and surrender your Pro Tools with Upgrade and Support Plan 2015 to complete the upgrade.
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