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  #1  
Old 04-04-2012, 02:57 PM
mysteri666 mysteri666 is offline
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Join Date: Apr 2012
Location: HK
Posts: 4
Default the problem about free upgrade to PT10

Hello,

I am a user from hong kong, I have just bought the pro tools 9 + mini Mbox on 14-3-2012 on tsang fook music store hong kong, and have already registered on 23-3-2012

And the store staff and avid official site both told me I can have a free upgrade to PT 10

but, I have still not recieved any email about the upgrade.

have anyone face this before?

thanks
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  #2  
Old 04-15-2012, 11:58 AM
tpann tpann is offline
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Join Date: Jun 2011
Location: Seattle, WA
Posts: 72
Default Re: the problem about free upgrade to PT10

Same problem with me. I purchased the MBox 3 with PT 9 on April 3. Did all the registering, got one email from them but nothing with a link to the upgrade. Very frustrating.
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  #3  
Old 04-20-2012, 07:50 AM
mracky mracky is offline
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Join Date: Apr 2012
Location: Berkeley, CA
Posts: 7
Default Re: the problem about free upgrade to PT10

I wrote to customer service and they sent me everything I needed for the free upgrade with complete steps to do. But you might want to read some of the forum entries about removing version 9 before installing 10
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  #4  
Old 04-23-2012, 07:36 AM
S-Style S-Style is offline
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Join Date: Apr 2012
Location: Assen, Netherlands
Posts: 7
Default Re: the problem about free upgrade to PT10

Same problems here, i have installed everything and did all the registering but still i have no mail received about the free license to Pro Tools 10.
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  #5  
Old 05-24-2012, 03:25 AM
Meads Meads is offline
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Join Date: Jul 2010
Location: Germany
Posts: 2,902
Default Re: the problem about free upgrade to PT10

Same here.
Did any of you guys finally receive the free upgrade email? How long did it take?
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