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  #1  
Old 04-04-2012, 02:56 PM
mysteri666 mysteri666 is offline
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Default free upgrade problem, could anyone help me please?

Hello,

I am a user from hong kong, I have just bought the pro tools 9 + mini Mbox on 14-3-2012 on tsang fook music store hong kong, and have already registered on 23-3-2012

And the store staff and avid official site both told me I can have a free upgrade to PT 10

but, I have still not recieved any email about the upgrade.

have anyone face this before?

thanks
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  #2  
Old 04-04-2012, 03:16 PM
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Benoni Benoni is offline
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Default Re: free upgrade problem, could anyone help me please?

Have you checked your Avid account yet?
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  #3  
Old 04-05-2012, 03:25 AM
mysteri666 mysteri666 is offline
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Join Date: Apr 2012
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Default Re: free upgrade problem, could anyone help me please?

I have already checked everyday.
But, still nothing.

It is very strange that when I registered the product it was no need to enter my avid account information. So, it means I need not my account to registered.

So, I am so confused that why everyone ask me to check my account?

thanks~
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  #4  
Old 04-06-2012, 02:59 PM
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AvidCS AvidCS is offline
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Default Re: free upgrade problem, could anyone help me please?

Hello,

We only see a registration for the Mbox Mini unit. You will need to register the Pro Tools 9 software. There should be a separate registration card in the Pro Tools 9 software box. After you do that, you should receive an e-mail for the upgrade to Pro Tools 10.

DigiCS
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  #5  
Old 04-07-2012, 05:28 AM
mysteri666 mysteri666 is offline
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Default Re: free upgrade problem, could anyone help me please?

I know have 2 card, but

on that card I can't find any serial no. or registration ID?
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