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  #1  
Old 07-05-2009, 11:42 AM
Michael Ramirez Music Michael Ramirez Music is offline
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Join Date: Jul 2009
Posts: 2
Default Someone please help me!

Whoever helps me resolve my situation, I'll produce one hot instrumental at no charge. My gift to you :)

Computer: Dell Windows XP Professional
Hardware: M-Audio Profire 610
Software: Pro Tools M-Powered 8.0

Problem:

Cant launch Pro Tools M-Powered 8.0 setup. I receive the following error:

>SetupNew\setup.cpp(135)
PAPP:
PVENDOR:
PGUID:
$14.0.0.162
@Windows XP Service Pack 2
(2600) IE 7.0.6000.16827

-----------------------------------------------

All this started when I installed Internet Explorer 8 causing my Pro Tools Application to freeze when trying to open a new and existing project. I've already uninstalled both IE 8 and 7. I've tried doing a system restore with no success. and tried to work through a new user account with no luck.

Today I'm trying to reinstall Pro Tools, but now the setup won't launch with the error that you see above. I've completely uninstalled IE permanently and now working with Mozzila Firefox. The hell with IE.

NOTE: Notice that the last line in the error message states IE for Internet Explorer.

Please Help.

~Michael Ramirez
Recording Artist/Producer/Recording Engineer
www.michaelramirez.biz
www.myspace.com/michaelramirezmusic

Last edited by Michael Ramirez Music; 07-05-2009 at 11:42 AM. Reason: mistake
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  #2  
Old 07-06-2009, 12:19 PM
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DigiTechSupt DigiTechSupt is offline
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Default Re: Someone please help me!

Have you run the uninstaller for PT8 first? If not, please do so, then restart and reinstall.
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  #3  
Old 07-06-2009, 09:29 PM
Dristbass Dristbass is offline
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Default Re: Someone please help me!

I'm having the same issue! Been looking everywhere for a fix! Anyone have an idea on how to resolve this? I've tried every suggestion and nothing has worked! Thanks for your help!
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  #4  
Old 07-06-2009, 09:45 PM
Driven01 Driven01 is offline
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Join Date: Dec 2001
Posts: 18
Default Re: Someone please help me!

Dudes! Known issue. http://duc.digidesign.com/showthread.php?t=243183 It's a sticky even! Uninstall IE8 (Uh, get another browser 1st like Google Chrome or something) and then reinstall PT if necessary.
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  #5  
Old 07-12-2009, 10:36 PM
Michael Ramirez Music Michael Ramirez Music is offline
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Default Re: Someone please help me!

I already uninstalled IE 8 and 7. And now I've installed Mozzilla Firefox with success. The problem I have is launching my Pro Tools setup. When I do, an error appears as I mentioned before when I first started this thread. Please read the error message.
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  #6  
Old 07-12-2009, 11:43 PM
SoMedia SoMedia is offline
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Location: Chicago, IL, USA
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Default Re: Someone please help me!

Quote:
Originally Posted by Driven01 View Post
Dudes! Known issue. http://duc.digidesign.com/showthread.php?t=243183 It's a sticky even! Uninstall IE8 (Uh, get another browser 1st like Google Chrome or something) and then reinstall PT if necessary.
Unistalling IE ? I did that once but then i couldn`t use some of my computer features, like system restore or search. Are you sure you don`t have the same thing going on? ... or everything else works fine?

Last edited by SoMedia; 07-12-2009 at 11:44 PM. Reason: messed up :)
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  #7  
Old 07-13-2009, 12:14 AM
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philip888 philip888 is offline
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Location: Tennessee
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Default Re: Someone please help me!

Quote:
Originally Posted by Michael Ramirez Music View Post
I already uninstalled IE 8 and 7. And now I've installed Mozzilla Firefox with success. The problem I have is launching my Pro Tools setup. When I do, an error appears as I mentioned before when I first started this thread. Please read the error message.
Follow this link.

http://duc.digidesign.com/showthread.php?t=187759

To where you will find this.

"- Uninstall and reinstall Pro Tools (This is done only if you cannot solve the problem through any of the above steps or if the issue points specifically to a corrupted Pro Tools installation)

Go to Control Panel > Add/Remove Programs and remove Pro Tools LE. Then reinstall the software from CD-ROM or web download. If you are unable to remove using this method, you can use the Pro Tools Uninstaller Utility for Windows XP which will remove all Pro Tools components from your system (a version for Windows Vista will be coming shortly). "

Click on "PRO TOOLS Uninstaller Utility"

It will take you to this link.

http://www.digidesign.com/index.cfm?...4&itemid=27019

Download Pro Tools 8 Uninstaller

Use the uninstaller to uninstall PT8.

Reboot.

Google a utility called CCleaner it is free. You can find it at www.filehippo.com

Install it and and use the registry cleaning function of CCleaner.

Run it a few times until it comes back with no "No issues were found".

Reboot.

Now start your install process again.
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