Question of PT 10 Upgrade

[katany]

I buy a m-box With Pro tools 9 on november 1 and i received 2 registration cards, one with the serial number and other that no have the serial, i register the first and i recived a e-mail with the url to download the plugins promotion but no received the url to upgrade the pro tools 9 to 10

Help me!!!

[katany]

somebody can explain to me how i get the PT 10

[Benoni]

Did you check your Avid Account?

It may just take a few days for the process.

Did you buy an Mbox with PT9, as in, the box states that PT9 is included,

or did you buy a Mbox with PT LE8 and a crossgrade to PT9 - because some retailers are selling those. And I do not think you would be eligible for a free upgrade to PT10 if that was the case.

Just make sure you have registered everything, and wait a couple days. Check your email and Avid account. If nothing shows up in the next couple days, contact Avid.

As long as you are eligible, you should be receiving an email.

Q: If I just purchased Pro Tools 9 software or a system that came with Pro Tools 9, do I get a complimentary upgrade to Pro Tools 10 too?

A: Yes, it's possible. If you purchased a Pro Tools 9 product or upgrade within the time period stated below, you're eligible to receive a complimentary software upgrade:

You purchased and registered new Pro Tools 9 software (full version) or a product bundled with Pro Tools 9, including the Mbox family or Eleven Rack, on or after October 1, 2011

You purchased and registered a Pro Tools 9 upgrade or crossgrade on or between October 1–20, 2011

If you're eligible and registered your purchase, you'll receive an email with instructions to activate and download your complimentary copy of Pro Tools 10 software. However, if you purchased a product that included Pro Tools LE, you are not eligible to receive a complimentary Pro Tools 10 crossgrade

http://avid.custkb.com/avid/app/self...p?DocId=419131

[DigiTechSupt]

Originally Posted by katany

I buy a m-box With Pro tools 9 on november 1 and i received 2 registration cards, one with the serial number and other that no have the serial, i register the first and i recived a e-mail with the url to download the plugins promotion but no received the url to upgrade the pro tools 9 to 10

Help me!!!

Hi Katany,

You can fill out the following form online :

http://avid.force.com/Support/RegistrationCaseCreation

If something is not correct or right with your previous registration then please mention it in the notes.

Thanks

[wildcowboys]

Any news on this? Did it work out and did you get the free PT10 update?

I am in a similar situation with PT HD 9, thanks to this thread I found the online-form and contacted Avid. I bought and registered PT HD9 as an upgrade but did not receive anything except the Pt9Hd license, no email

[DigiTechSupt]

Originally Posted by wildcowboys

Any news on this? Did it work out and did you get the free PT10 update?

I am in a similar situation with PT HD 9, thanks to this thread I found the online-form and contacted Avid. I bought and registered PT HD9 as an upgrade but did not receive anything except the Pt9Hd license, no email

Sorry to hear that. Did you fill out this form ?

http://avid.force.com/Support/RegistrationCaseCreation

If so can you tell me what the case nr is please so I can have this looked into ?

Thanks

[wildcowboys]

Yes I submitted the form today so no worries, I don´t expect answers within a few hours. I was just worried because I could not find such a form browsing the help/support section by myself and on top of that my dealer (musicstore.de) did not even reply to my two emails I sent them regarding the issue.
I would love to tell you the case number but it is not visible in my browser window anymore, but I am quite irritated that I did not get any kind of email from your server that documents the message I sent along with the case number. I have checked my emailaddress in my avid account, it is correct.
Thanks a lot for your help.

[boblechat]

Hi the same problem i have buy my pro tools HD 9 update 20 october 2011 and i register it 5 november 2011. Many jobs to finish before to do it.
I have receive this from avid

Thank you for registering your Pro Tools 9 HD Upgrade, purchased on Nov 05, 2011.

Your registration confirmation number is 5811-1846829.

Registration Details:
Name: VASSEUR frederic
Company:
Address 1: 114 rue du général Buat
Address 2:
City: Nantes
State or Region: Loire-Atlantique
Country: France
Zip or Postal Code: 44000
Phone: 0689437968
Email: [email protected]
Customer Service ID: 0
iLok account: boblechat
Product: Pro Tools 9 HD Upgrade
Release code:
Confirmation Number: 5811-1846829
Registration Code: Webstore
Serial Number: PTHDSG-Webstore
Purchased: Nov 05, 2011

But no mail of avid for pro tools hd 10 licence free.
Avid in 10 faq writes it
Q: I just purchased a Pro Tools HD 9 software upgrade — is there any way I can get a deal on a Pro Tools HD 10 upgrade?
A: Yes. In fact, if you purchased and registered a Pro Tools|HD system, Pro Tools|HD Native system, or Pro Tools HD 9 upgrade on or after October 1, 2011, you're eligible to receive a free upgrade to Pro Tools HD 10 software. If you're eligible and registered your purchase, you'll receive an email with instructions to activate and download your complimentary Pro Tools HD 10 software upgrade.

I wait i wait no answer from avid .
Just a answer from avid France who say i have register too late my update .
Too late wha't the date of finish for register it ?
Thanks for your answer
Frédéric

[DigiTechSupt]

Hi Frederic,


Can you please fill out / create a case for the following link ?

http://avid.force.com/Support/RegistrationCaseCreation

I will have this looked into when EMEA business hours resume tomorrow morning.

Thank you for your patience.

[boblechat]

Hi thanks for yours answer
I just have do it .

Frederic