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#51
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Perpetual License Annual Subscription New Help !!!
Yesterday I followed the link to the 1-year upgrade and support plan for perpetual users. It is an offer to keep your perpetual and reinstate it. The offer is only for Dec 2021. So I bought it.
Now my old license states: "This license has been crossgraded to a subscription on Dec 03, 2021. You may continue to use this license but note it can no longer be upgraded." But the new license is stating "PerpetualSubscription" ??? what on earth is going on? the last thing I want is to be on the subscription model. Have Avid hoodwinked me onto their subscription model or is this what a perpetual licence now looks like? i.e. "PerpetualSubscription" I want to stay perpetual but Avid insist on never using clear and easy terms for anything. Like not calling a reinstatement a reinstatement which would help all perpetual users. in their marketing this offer is called 1-year upgrade but win their website its is called an Annual Upgrade. If someone on subscription could confirm please that "PerpetualSubscription" is not an actual subscription, that would be great. I raise a support ticket but in true Avid style they just closed it without answer it lol I do not know why they even pretend to have support. |
#52
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Re: Pro Tools reinstatements
I bought one but my old license now states "This license has been crossgraded to a subscription on Dec 03, 2021. You may continue to use this license but note it can no longer be upgraded"
but the new license states "PerpetualSubscription" so am I still on perpetual ? are they using the subscription mechanism to extend the perpetual ? it is very confusing. |
#53
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Re: Perpetual License Annual Subscription New Help !!!
Hi. Welcome to the DUC.
We've been discussing this for some time on the forum: Pro Tools reinstatements We've not recieve any clarification from Avid on this yet. I'm waiting for them to reply to my mail to sales.
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Mac mini M2 16GB RAM macOS 13.4.1. PT Studio 2023.6. Topping E30 II DAC, Dynaudio BM6, 2 x Artist Mix, SSL UC1, Control on iPad. |
#54
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Re: Pro Tools reinstatements
Avid folks, I know you're reading this, this is bordering on scandalous now. Come on! It's time for you to clarify.
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Mac mini M2 16GB RAM macOS 13.4.1. PT Studio 2023.6. Topping E30 II DAC, Dynaudio BM6, 2 x Artist Mix, SSL UC1, Control on iPad. |
#55
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Re: Perpetual License Annual Subscription New Help !!!
Thanks Ben. I have now popped a question in that thread as well. I am assuming I am still on perpetual but as all the termanoligy in their reinstatement marketing is different to what I actually bought, and the fact the offer was in the "move to subscription" box makes it rather difficult to understand. I shall lookout on the other thread too. Thanks for the advice
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#56
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Re: Pro Tools reinstatements
Support sent me an answer. They sent me this:
Upon checking your Account, you still have Pro Tools Subscription on your account and activated on iLok Key: [One of my ILOK ids]. Also, your two Perpetual was activated as well on your iLok Key: [One of my ILOK ids] and iLok Key: [One of my ILOK ids]. If don't want to use the Subscription license you can just deactivate the license on iLok Key and activate the license you want to use. -------------------------------------------------------------------------------------- The two perpetuals they are talking about are old ones I have reinstated before and the new one I am questioned they said to just deactivate it if you do not like subscription. Basically saying if you do not like it turn it off and your £240 you spent was for nothing. I still do not think the support person even understands my question. I have sent him a screenshot of my latest license and asked again. Is it still perpetual. It is like pulling teeth getting them to even understand the most basic of questions. |
#57
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Re: Pro Tools reinstatements
wow. is that a subscription from which you cannot unsubscribe ?
you can't make this stuff up. |
#58
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Re: Pro Tools reinstatements
Quote:
Avid’s business / renewal / extortion plan is garbage. And so are any attempts to try and justify it. They’re mob like. They do it because they can. You pay upfront for a product that isn’t even announced yet. If you don’t want to pay them for something that you’re not even sure you want because you don’t know what it will be, you get penalized for leaving. Their $500 reinstatement offer is a positive step in the right direction but I doubt they came up with it out of their own goodwill. They probably were getting bombarded with those tell us how we’re doing surveys and reading all their crappy reviews online and they’re doing damage control.
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Dave Pro Tools Ultimate 2022.12 / OSX Monterey 12.6.2 Avid HD Omni / HD IO 8x8x8 / HDX Sonnet Echo Express 3 iMac Pro 3GHz, 10 Core, 64 GB |
#59
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Re: Pro Tools reinstatements
Quote:
I do not think it even is on subscription. I think it is still perpetual but the support person does not even understand the difference. All of my license say perpetual. That's what is bothering me, why do they keep saying the latest one is subscription which was suppose to be the reinstatement. I will probably end up having to phone them on Monday because they do not understand anything about their own business. Their support team is utterly useless. I think that they see Perpetual with auto renew turned on as a subscription but it is not. Subscription means you do not get to keep the product [rental] and perpetual means you keep it [mortgage] but their support team have no idea what the difference is. But I really want them to confirm that the last reinstatement I bought yesterday has not turned my perpetual into a rental subscription but it is an impossible task when even they do not know what the difference is. |
#60
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Re: Pro Tools reinstatements
I will look into this further tomorrow, but couldn't call it a day without at least dropping in here to assure you that you bought the right product... you have a perpetual license with a Software Updates + Support Plan (not a Subscription). Will follow up again ASAP!
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