Can't add new card , "please try again" prompt

[iszlaijozsef]

I have a Pro Tools subscription that I've had on autopay but I canceled my previous card I cannot seem to add a new one.

I always get a prompt saying "There has been an error in processing your request. Please try again later".

I got the email and went to try to update my card on the site, but I keep getting an error message that just says to "try again later" - it keeps my new card info in as a payment method, but won't let me actually set it as my default method. Anything I do, any alternatives I try, I just keep getting the same prompt with just one day left until I my subscription will expire.


I do not wish to spend my money on a support code to report a bug in their website. I also contacted the chat, but did not get a reply yet.


My subscription comes up under cancelled products, but only says "on hold" and doesn't give me any option of renewing or anything like that.

I know I need to add a new card, but all my attempts seem to be getting blocked by the site. Please help me out!