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Old 09-16-2021, 12:06 AM
TrentWilliams TrentWilliams is offline
Join Date: Aug 2012
Location: Wellington, New Zealand
Posts: 905
Default S3 Registration Details Location

Hey everyone,

I've recently bought a second-hand S3, transfer of ownership came through today. I was just wondering where the registration details are supposed to be kept? I would assume they would appear in the 'My Products' section of my account, but they're not there. Just want to confirm that either, they don't show up anywhere, or are missing from my account.

Thanks for your help,
Pro Tools 2021.7|Ultimate • MTRX Studio • HDX1 • S3 • DockMac Mini 2018 - 3.2GHz i7 6-core macOS 11.6 • RAM 64GB DDR4 GPU AMD 6900XT 16GB • Monitor LG 32UL950-W
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Old 09-16-2021, 08:09 AM
MCorbin's Avatar
MCorbin MCorbin is offline
Join Date: Jan 2016
Location: New York, NY
Posts: 74
Default Re: S3 Registration Details Location

Hey TrentWilliams

Once the Transfer of Ownership is completed by Avid, you should see an "Avid S3 Control Surface CR" entry in your My Products section.

If you don't, please reach out to the agents who were helping you with the transfer.

In the meantime you can get the EuCOntrol software from the DownloadCenter or by registering the Avid Control App.

You can find EUCON documentation here and EUCON compatibility here.

Mark Corbin
Eucon Surface & Pro Tools Product Champion
Audio Services Supervisor

For immediate assistance:
Pro Tools & Eucon Surfaces - +1 888-456-3444
Venue Support - +1 978-275-2557

Find out how to create, manage, and edit cases online now HERE
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