Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support

Avid Home Page

Go Back   Avid Pro Audio Community > General Discussion & Off Topic > General Discussion

Thread Tools Search this Thread Display Modes
Old 06-12-2013, 04:28 PM
ElmerJFudd ElmerJFudd is offline
Join Date: Apr 2013
Location: USA
Posts: 4
Default Update Activation PTMP9 to PT11 ilok issue?

I am having trouble using update activation codes from PT MP9 to PT11. When I login at avid.com I type in the activation code and hit enter. I am then asked for my ilok account name. I punch it in and hit enter. From that point it hangs for a really long time and I get the message, "The web site you are accessing has experienced an unexpected error. Please contact the website administrator". I've tried this with IE, Safari and Explorer with cookies allowed from several computers.

Is this related to the problems they are having at iLok? Their server appears to be up, I am able to login to ilok.com and their new license manager has a connection to their server.

Do I need to start a ticket with Avid or iLok?


Last edited by ElmerJFudd; 06-12-2013 at 06:35 PM.
Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
PT11 asks for activation at launch sanjaydas7 Pro Tools 11 17 02-20-2015 03:44 PM
FS: PT10/PT11 Crossgrade/Activation Card - £200/€245/$325 OBO. old betsey satan Buy & Sell 5 01-29-2014 04:56 PM
PT11 install/activation question JeffGT Getting Started 1 01-26-2014 04:21 PM
iLok PT11 activation - How long should it take? pgripp Pro Tools 11 4 06-21-2013 05:48 PM
iLok Activation Questions mickc Windows 4 02-17-2013 06:51 PM

All times are GMT -7. The time now is 09:33 AM.

Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com