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Avid Pro Audio CommunityHow to Join & Post • Community Terms of Use • Help Us Help YouKnowledge Base Search • Community Search • Learn & Support |
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#1
09-26-2022, 03:46 PM
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Avid phone support is saying I do not have support but I have an active support plan
Hi. I need a 50-pin internal connector for my HD IO chassis. I called AVID support and it asked me for a system ID with active support plan. I entered it then the service says I do not have support even though I do. On the website it says ACTIVE Your Software Updates + Support Plan renews on Jun 06, 2023. I created the deprioritized case which is 04510647
Last edited by ZerglingPhilosophy; 09-26-2022 at 04:18 PM. 
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#2
09-27-2022, 06:30 AM
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Re: Avid phone support is saying I do not have support but I have an active support p
AVID got back to me right away and is taking a look into it. AVID support has been great for me over the years. THANK YOU!
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