Avid Pro Audio Community

GregJ · #1 12-01-2016, 07:10 AM

I have a current Pro tools plan license to activate on my iLock, but I can't do it because I am prompted to surrender a Pro Tools bundle license that has already been surrendered in my iLock account:

Pro Tools Upgrade and Support Plan 2015 (NT) (4)

The Pro Tools Perpetual bundle license that exists on my iLock says:

Release Limit: Versions released on or before 11/08/16

So, I am not able to use PT 12.6.1

My account support is current until 2019. I really don't understand what went wrong.

I have opened a support case #03094496

I'd really like to get this resolved as quickly as possible, so I thought I'd reach out here, too.

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