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#1
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Does anyone have experience with buying an avid customer support ticket?
I absolutely hate the idea of paying for customer support, but I'm seriously considering buying a support ticket, as this forum as well as various computer help forums have failed to fix the problem I'm having with Pro Tools.
My question is, if I pay them to help me, am I guaranteed a solution that works? How far are they obligated to help me once I buy a support ticket? Also, will my ticket carry across multiple phone calls and emails? This is a problem that has many times appeared to have gone away for several days, so if the fixes they offer end up not working after a couple days, will my support ticket still entitle me to their help? Is there any sort of money back policy if they aren't able to solve my problem? I just want to know these things because I have no problems paying $42 to resolve this issue once and for all, but I don't want to keep throwing money at the problem only to find that none of the solutions are working. I just want to deal with someone who is obligated to fix my problem, and for whom my problem will be a priority. I'm sick of waiting several days between emails with avids free support in which they offer up useless solutions that I found on their website long ago. I may have rambled a good bit there, but my pertinent questions reside in the second paragraph. Also, I posted this in the LE windows forum, but just realized that it's not relevant to LE windows specifically. |
#2
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Re: Does anyone have experience with buying an avid customer support ticket?
I think I have purchased my last digidesign product.
I have been a loyal customer since 1993. It took me over an hour to figure out what they have done to the support system that though I was buying by the minute seemed to work when I needed. I have not bought the single support package and I haven't received a decent answer to the problems that I am having with with the products on the last upgrade Buying advance support seems to be a recipe for disaster. Oops! we don't know the answer to that, maybe it's caused by BIAS Peak that you use. Thanks for the $40.00--Sucker! I'd probably get a similar response from BIAS, but I dson't think it would be as expensive. |
#3
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Re: Does anyone have experience with buying an avid customer support ticket?
Why not post your problem here before buying customer support? Im sure we could help you out.
__________________
Core i7 920 OC'ed @ 4.0 GHz (200 X 20) 12 GB Patriot Viper Extreme Asus P6T OCZ Agility 64 GB SSD Hitachi 1TB 32 MB HDD WD Caviar Black 500GB Saphhire HD 5850 3 x 20" monitors Eleven Rack w/ ERXP Fender Super Champ XD Marshall JCM2000 DSL100 Silver Edition W/ Silver Jubilee Cabinet |
#4
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Re: Does anyone have experience with buying an avid customer support ticket?
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#5
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Re: Does anyone have experience with buying an avid customer support ticket?
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as for an exemple, take a look at this case: http://duc.avid.com/showthread.php?t=285580 athough several users have reported this problem for over more than half a year now, avid customer support has never given any decent feedback or support on this issue. On this forum, DTS chimes in only every couple of weeks, not even reading through the posts posted by us, users. Exemple: even if we have mentioned several times that legacy fw-drivers do not solve our problem, DTS would still suggest reverting to the legacy drivers. A lot of us seem to have paid good money for avid products, only to find out avid support is a shame. To my experience, buying a support ticket will probably leave you with a lot of disappointments and frustrations as chances for a solution to your problem (or even to be heard) are pretty small. I'm very sorry to report this, unfortunately this happens to be my true experience. |
#6
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Re: Does anyone have experience with buying an avid customer support ticket?
Same here: I will never buy any avid products ever again. This is an awful company who cares only about money and is alienating all their customers by being clearly careless about their support needs.
They are digging their own grave |
#7
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Re: Does anyone have experience with buying an avid customer support ticket?
ITT
People who didnt read the system requirments before buying protools Nick
__________________
Core i7 920 OC'ed @ 4.0 GHz (200 X 20) 12 GB Patriot Viper Extreme Asus P6T OCZ Agility 64 GB SSD Hitachi 1TB 32 MB HDD WD Caviar Black 500GB Saphhire HD 5850 3 x 20" monitors Eleven Rack w/ ERXP Fender Super Champ XD Marshall JCM2000 DSL100 Silver Edition W/ Silver Jubilee Cabinet |
#8
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Re: Does anyone have experience with buying an avid customer support ticket?
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Moreover, I see no reason why PT wouldn't run on Dell, HP or Compaq, but would still run on Asus. Also, I don't see a 003 on your list, while Avid has acknowledged there is a problem with 003 and PT8.0.4 and higher. So please, target and aim before you fire silly comments at random. Thank you! |
#9
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Re: Does anyone have experience with buying an avid customer support ticket?
Quote:
__________________
Core i7 920 OC'ed @ 4.0 GHz (200 X 20) 12 GB Patriot Viper Extreme Asus P6T OCZ Agility 64 GB SSD Hitachi 1TB 32 MB HDD WD Caviar Black 500GB Saphhire HD 5850 3 x 20" monitors Eleven Rack w/ ERXP Fender Super Champ XD Marshall JCM2000 DSL100 Silver Edition W/ Silver Jubilee Cabinet |
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