Classroom Lab issues

[Boombatty]

Hey there,

I recently had my school board techs in to install Pro Tools First on all the machines in our classroom lab. #rocknroll

We're having an issue where students are creating their AVID and iLok accounts but then can't log in and startup crashes. They can log in on my laptop (Mac). I can log in on their machines (Windows) and then they are able to login after I log out when the program is already running.

Has anyone else run into this issue? Any solutions?

Thanks,
MW

[EdgarRothermich]

Pro Tools | First keeps a local cache of the Projects that are stored online. They are stored in the following directory ~/Documents/Pro Tools/Project Cache/. For each user that has been logged in on that machine, you will see a folder with a 22-digit encrypted name that contain the Project Files, also with a 22-digit name.
I would first delete those folders. They will be recreated when you log in to an Avid account and the Projects will be downloaded again.

In addition to that, in the ~/Library /Preferences/Avid/Project Locations/ is a file for each user account with the same 22-digit name that the folder has in the Documents folder.
You might want to delete that one too. Maybe something got corrupted.

BTW, I don't know if you are a teacher or a student at your school. If you need material to learn Pro Tools | First, I have written a comprehensive book "Pro Tools | First 12 - How it Works" that covers pretty much everything there is to know about that app. Because the free Pro Tools version has about 80% of the features of the full version, the book is also great learning tool for Pro Tools in general with lots of diagrams and graphics that makes it easy to learn.
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[Boombatty]

Hi Edgar,

Thanks very much for the detailed post. I appreciate your time. After a bunch of troubleshooting it appears the student didn't complete their iLok registration when creating their Avid account. The cache was created on their machine after I logged in and I believe they were able to log in based on it now being there. But they had a 0/0 project limit. Anyway, iLok account created and problem resolved.

I am a teacher and have been using Pro Tools for 10+ years but I will keep your book in mind as a recommendation for my students.

Thank you again,
Matt

[EdgarRothermich]

Originally Posted by Boombatty

Hi Edgar,

I am a teacher and have been using Pro Tools for 10+ years but I will keep your book in mind as a recommendation for my students.

Thank you again,
Matt

Thanks, I appreciate it.