No link to renew PT Flex Subscription in Avid account

[bluemoa]

Im 45 days out from my license expiring and I remember seeing that there will be a grace period in renewal pricing until July so I wanted to get that going before it increases. However, I'm going in circles between the avid shop and trying to find a link to purchase a renewal from my account. There's no link in my account for "Renew Support" which I need to purchase the license. Any help? Thanks

[albee1952]

I would start with a reputable dealer like Sweetwater. Going direct doesn't get you better pricing, and a dealer is able to provide better support(based on what I read on the DUC). Also, is it possible you are confused about what you need as Flex is something brand new(so the Avid store may not show a renewal yet)?

[cvicente22]

Originally Posted by bluemoa

Im 45 days out from my license expiring and I remember seeing that there will be a grace period in renewal pricing until July so I wanted to get that going before it increases. However, I'm going in circles between the avid shop and trying to find a link to purchase a renewal from my account. There's no link in my account for "Renew Support" which I need to purchase the license. Any help? Thanks

Hi! Is it possible for you to DM me your MyAvid or send a screenshot of your product in your MyAvid, just cover the system id and ilok id info.

Thanks,
Charles