PT LE8 Windows hangs on startup

[richdog]

Hi

I recently had my PC formatted & updated and reinstalled all software but cannot launch Pro Tools.

I get this error message:

"Could not complete your request because Access Violation occured, unable to read location: 0x00000000 at address: 0x00000000 in module: ProToolsLE.exe"

It always hangs at the same plug-in every time: "bombfactory BF76 (Automap). dpm

I am running LE 8.0.3 (and was prior to my problems) on Windows XP SP3. I have MBox 2 Factory.

I have removed IE8, changed USB ports on the PC, tried updated drivers and uninstalled and re-installed. I have now been 4 months without PT and am having withdrawls.

Any help is appreciated.

Regards
Rich

Here is my Sandra report:

SiSoftware Sandra

System
Host Name : R-91A01A3E57E74
User : Owner
Workgroup : MSHOME

Processor
Model : Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz
Speed : 2.40GHz
Cores per Processor : 4 Unit(s)
Threads per Core : 1 Unit(s)
Type : Quad-Core
Internal Data Cache : 4x 32kB, Synchronous, Write-Thru, 8-way, Inclusive, 64 byte line size
L2 On-board Cache : 2x 4MB, ECC, Synchronous, ATC, 16-way, Inclusive, 64 byte line size, 2 threads sharing

System
Mainboard : Intel Corporation DP965LT
Bus(es) : ISA PCI PCIe IMB USB FireWire/1394 i2c/SMBus
Multi-Processor (MP) Support : 1 Processor(s)
Multi-Processor Advanced PIC (APIC) : Yes
System BIOS : AT/AT COMPATIBLE INTEL - 6b6
Total Memory : 3.25GB

Chipset 1
Model : Intel P965/G965 Memory Controller Hub
Front Side Bus Speed : 4x 266MHz (1.06GHz)

Video System
Monitor/Panel : Plug and Play Monitor
Adapter : NVIDIA GeForce 8400 GS

Physical Storage Devices
ST380815AS 80GB (SATA150, NCQ, 8MB Cache) : 74.53GB (C:) (D:)
ST3250410AS 250GB (SATA150, NCQ, 16MB Cache) : 232.89GB (E:)
ST330062 2A 300GB (USB) : 279.46GB (G:)
HL-DT-ST DVDRAM GH20LS10 (SATA150, 48x CD-R, 48x CD-W, 6x DVD-R, 6x DVD-W, 2MB Cache) : N/A (F:)

Logical Storage Devices
Hard Disk (C:) : 39.06GB (3.56GB, 9% Free Space) (NTFS) @ ST380815AS 80GB (SATA150, NCQ, 8MB Cache)
Hard Disk (D:) : 35.46GB (35.40GB, 100% Free Space) (NTFS) @ ST380815AS 80GB (SATA150, NCQ, 8MB Cache)
Hard Disk (E:) : 232.88GB (178.13GB, 76% Free Space) (NTFS) @ ST3250410AS 250GB (SATA150, NCQ, 16MB Cache)
CD-ROM/DVD (F:) : N/A @ HL-DT-ST DVDRAM GH20LS10 (SATA150, 48x CD-R, 48x CD-W, 6x DVD-R, 6x DVD-W, 2MB Cache)
New Volume (G:) : 279.46GB (29.43GB, 11% Free Space) (NTFS) @ ST330062 2A 300GB (USB)

Peripherals
Serial/Parallel Port(s) : 1 COM / 1 LPT
USB Controller/Hub : Intel(R) ICH8 Family USB Universal Host Controller - 2830
USB Controller/Hub : Intel(R) ICH8 Family USB Universal Host Controller - 2831
USB Controller/Hub : Intel(R) ICH8 Family USB Universal Host Controller - 2832
USB Controller/Hub : Intel(R) ICH8 Family USB Universal Host Controller - 2834
USB Controller/Hub : Intel(R) ICH8 Family USB Universal Host Controller - 2835
USB Controller/Hub : Intel(R) ICH8 Family USB2 Enhanced Host Controller - 2836
USB Controller/Hub : Intel(R) ICH8 Family USB2 Enhanced Host Controller - 283A
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Mass Storage Device
USB Controller/Hub : USB Composite Device
USB Controller/Hub : Digidesign Mbox 2 Firmware Updater
FireWire/1394 Controller/Hub : Texas Instruments OHCI Compliant IEEE 1394 Host Controller
Keyboard : Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse : HID-compliant mouse
Human Interface : HID-compliant device
Human Interface : USB Human Interface Device
Human Interface : USB Human Interface Device

Printers and Faxes
Model : Microsoft XPS Document Writer

Power Management
Mains (AC) Line Status : On-Line

Operating System(s)
Windows System : Microsoft Windows XP (2002) Home 5.01.2600 (Service Pack 3)
Platform Compliance : Win32 x86

Network Services
Adapter : Intel(R) 82566DC Gigabit Network Connection

[spkguitar]

Make sure you have the latest PACE drivers from www.paceap.com


The automap thing is a bit odd... Are you using a Novation controller with Automap?


Since you are on XP, would you please run the Tech Support utility from the Tech Support Folder and generate a plugin list for us? That will definitely make things a whole lot easier to diagnose.

[richdog]

Thanks spkguitar.

I have updated the latest PACE drivers to no avail.

Yep, using a Novation SL25 controller with Automap.

Tried the Tech Support utility which I downloaded to disc but it would not run on my PT PC. I got the error: "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item". Is this maybe an administration issue?

I have also tried to remove Service Pack 3 but cannot find it on the Control Panel.

I don't have much confidence in the guy who formatted my PC. I am worried that he may have deleated some part of Windows.

[richdog]

Originally Posted by spkguitar

Make sure you have the latest PACE drivers from www.paceap.com


The automap thing is a bit odd... Are you using a Novation controller with Automap?


Since you are on XP, would you please run the Tech Support utility from the Tech Support Folder and generate a plugin list for us? That will definitely make things a whole lot easier to diagnose.

Hey spkguitar

Thanks for your help. I managed to get the Tech Support Utility working (it had corrupted when I extracted the files) and it solved my problem - so far.

I have PT 8 up and running after 4 months of downtime so won't be seeing much of the world for a few days.