Pro Tools license expired on an Active Subscription

[jeffro]

Originally Posted by feralfrequency

I am joining in here as well to the wails of agony. Showing an active subscription and an expired license...

Welcome to the community.

Looks like Ken solved this via your support case earlier today. Please check your email, thanks.

[jeffro]

Originally Posted by owingsad

I am having the same issue...

Welcome to the community.

Licenses have been redeposited so I'll update your support case.

[Chaka015]

I too am having the same problems. I the middle of a session I was interrupted for new credit card info. I updated, and it says everything is good on avid. Go to ilok and it says expired.

Case: 03108846

Please help. I have a delivery due in a few hours. This is incredibly stressful.

[jeffro]

Originally Posted by Chaka015

...Please help. I have a delivery due in a few hours. This is incredibly stressful.

Please check your email...

[ryder02]

Case : 03114570
Same as everybody else explained.
Signed to Avid Pro Tools Edu-Plan, it worked for 2 months. Now for 4 weeks I've been trying to handle it myself.. Totally failed. Synced everything, updated everything. I guess I need to check for other programs to finish school work, but now that I paid, I want it to work.
Please fix this.

[jefftayloralive]

I am having the same issue and need to access asap... thanks in advance!

Case: 03116572 (also 03116570 - duplicated)

[jeffro]

Originally Posted by ryder02

Case : 03114570...

Welcome to the community.

This was resolved via your support case.

[jeffro]

Originally Posted by jefftayloralive

I am having the same issue and need to access asap... thanks in advance!

Case: 03116572 (also 03116570 - duplicated)

Welcome to the community.

Looks like this was resolved yesterday via your support case.

[danander11]

Heya Jeffro,

Started up PT tonight (12.6x) and all was good. Updated to 12.7 now my license is borked.... It's a perpetual license and my plan is good until 04/2017.

I've submitted a case but I'm a bit old fashioned so I thought I would post here too..

Cheers!

[jeffro]

Originally Posted by danander11

...Started up PT tonight (12.6x) and all was good. Updated to 12.7 now my license is borked.... It's a perpetual license and my plan is good until 04/2017...

Found your case and checked your account... you have a Pro Tools with Upgrade and Support Plan 2015 bundle which authorizes 10.0-12.5.2. A new license/bundle is required for 12.6/later (see the FAQ). Will follow up via your support case.