MBox Pro 3 not being seen by MBox Pro Control Panel

[Dallas Taylor]

I've been banging my head against the wall for hours on this.

MBox Pro
10.6.8
9.0.5

I've installed the Mbox_Pro_Drivers_v1_08_68827.

When I open Pro Tools, it recognizes that there is an MBox Pro attached. When I select it, no sound. I can see it in my I/O and everything looks correct.

When I open the MBox Pro Control Panel, I get the following message immediately:

"Hardware Configuration Error.

The hardware device for this Control Panel has never been attached to this machine.

This Control Panel must be relaunched after the device has been connected for the first time.

The Control Panel will now exit."

After hitting OK, it closes down.

I've reinstalled this software and followed all of the directions to the letter about 15 times now & nothing is working. The MBox Pro Control Panel cannot recognize that there is an MBox Pro attached.

Any ideas?

[ThandoDot]

I have the exact problem even after installing the latest drivers Mbox_Pro_1_0_16_Mac_76949, i've had the mbox for 2 days now and still nothing working, it has a solid blue light coming from the power LED indicating that it is powered - i assume- and it does get recognized by my mac in the sound devices area, but no sound comes out when i selected it as an output, and the Control Panel keeps shutting down and not recognizing the the Mbox Pro 3 at all, and gives the

"Hardware Configuration Error.

The hardware device for this Control Panel has never been attached to this machine.

This Control Panel must be relaunched after the device has been connected for the first time.

The Control Panel will now exit."

After hitting OK, it closes down..

HELP SOMEBODY!!! ANYBODY!!

[jryser]

Check and see if ur firmware is 1.03. I lost the function of my tuner but everything else is working fine.ins hiccuped when I first installed just like that but after repairing permissions and reinstalling all is well except the tuner.


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[YYR123]

Originally Posted by ThandoDot

I have the exact problem even after installing the latest drivers Mbox_Pro_1_0_16_Mac_76949, i've had the mbox for 2 days now and still nothing working,
HELP SOMEBODY!!! ANYBODY!!

Hey man you got a email when you registered the software and hardware at avid.com......That email said you have a ASC code....it is only good for 60 days....

Login to avid and to support.....When it asks you for the ASC code enter it...Someone will get back to you.....

[ThandoDot]

Originally Posted by YYR123

Hey man you got a email when you registered the software and hardware at avid.com......That email said you have a ASC code....it is only good for 60 days....

Login to avid and to support.....When it asks you for the ASC code enter it...Someone will get back to you.....

I bought the mbox alone, no software, and each time I submit my registration information into the page, it says "Your session has times out"...every time, i'm quite frustrated cause nothing seems to work.

[chrisleecleary]

It has been over a year since someone last posted on this topic. Did anyone figure out what the problem was as I am experiencing the same issues

[americanryan]

I just helped a client who had the same issue. Bought the mbox but never used it because other projects took off. Went to fire it up and was getting the same issues.

2006 Mac Pro 2x3GHz Dual Core Intel Xeon with PT9 and mbox pro 3 bought in 2011.

I had him go on to the admin account and:

1.unistall drivers by launching the driver and selecting uninstall (1.0.16)
2.download the most recent one (1.2.0)
3.unplug all external FW devices (just have keyboard and mouse in)
4.install new driver (causes restart)
5.repair MAC HD disk permissions in disk utility
6.restart again
7.Wait until its all booted up and THEN plug it in.
8.Launch Mbox application