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Avid Pro Audio CommunityHow to Join & Post • Community Terms of Use • Help Us Help YouKnowledge Base Search • Community Search • Learn & Support |
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#1
02-25-2016, 02:35 PM
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Pro Tools HD Plan license not updated after renewing Upgrade & Support Plan
Dear Avid,
I experience a bit of the same problem too. About half an hour ago (11.06pm local time) I upgraded my support plan 'till March 31, 2017 and payed 428,40 euros via Paypal. Though 'Pro Tools HD Plan' in my iLok Manager says it expires on April 1st, 2016. So I'm a bit worried now. I synchronized my iLok twice and checked for new available licenses, but none shown up. Could you please help me? Thanks! Last edited by jeffro; 02-25-2016 at 02:53 PM. Reason: Moved since this is a bit different than the Annual Subscription issue. 
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#2
02-25-2016, 02:55 PM
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Re: Pro Tools HD Plan license not updated after renewing Upgrade & Support Plan
Will get a support case going to make sure your account/license is correct. Keep in mind that you can start a support case via Access The Support Center > Equipment > Create A Case in your Avid account when you need assistance from Avid CS.
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