audio clock issues on a windows 7 system with a digi 003 rack

[nikkiajones]

So. Ive upped my ram to 6gb and now pro tools will open sessions fine but wont playback. When press the play button in the session, i get an error window saying, "Problem detected with audio clock. Check that your source and sample rate are correct." Ive checked everything and dont know what to do. This happens in with every session. I have not been able to play one session yet. Thank you for your help.

[zedhed]

In PT got to Setup>hardware then Setup>Playback Engine.

Take notes of all the settings & report back. The more info about your whole system that you can provide, the more help you are likely to get.

[nikkiajones]

Okay.
Hardware Setup:
Peripherals: 003,
optical format: none,
foot switch control: record punch in/out,
clocksource: internal
sample rate 88.2khz

Playback Engine:
Current engine: 003
Settings:
H/W buffer size: 512 samples
Host processors: 2 processors
Cpu usage limit: 85 percent
Host engine ignore errors during playback/record is not checked

Dae playback buffer: size: level 2 cache size: normal
Plugin streaming buffer:
size: level 2
optimize for streaming content on audio drive is not checked

Is there any other system information that i can provide? I have posted a sandra report in a different thread. I will repost if needed. Thank you for help.!

[zedhed]

In setup>Hardware, have you tried changing the sample rate? Try them all & see if problem occurs @ every rate.

[nikkiajones]

I went to setup>hardware and all the sample rates are fixed. the only way i can see to change them is to actually save a differnt copy of the session and convert the sample rate there b
ut i opened many sessions and none of them gave me the option to change the sample rate in hardware under setup, regardless of the rate. Is there something that i am missing?

[zedhed]

Originally Posted by nikkiajones

I went to setup>hardware and all the sample rates are fixed. the only way i can see to change them is to actually save a differnt copy of the session and convert the sample rate there b
ut i opened many sessions and none of them gave me the option to change the sample rate in hardware under setup, regardless of the rate. Is there something that i am missing?

Sorry I think I didn't make myself clear, what you describe is normal. What I'm trying to ascertain is whether or not the problem exists when using different sample rates regardless of what session is running. So create new 'Test' sessions with different sample rates.

Did you have this system up and running ok before you upgraded the RAM?

Probably need to provide more info as well, for a start repost Sandra report;
Also
What OS?
What version of PT?

[nikkiajones]

No pro tools has never accurately ran before. Once i upgraded the ram and other suggested ish, pro tools began openig sessions and all but still wont playback.

[nikkiajones]

Also i tested different sessions with different sample rates and none of them would play. Version of pro tools is 8.0.5 windows 7. Will post sandra report again asap

[nikkiajones]

Originally Posted by zedhed

Sorry I think I didn't make myself clear, what you describe is normal. What I'm trying to ascertain is whether or not the problem exists when using different sample rates regardless of what session is running. So create new 'Test' sessions with different sample rates.

Did you have this system up and running ok before you upgraded the RAM?

Probably need to provide more info as well, for a start repost Sandra report;
Also
What OS?
What version of PT?

So here is the Sandra Report that I was able to create, It has the computer overview and the mainboard info but I did not paste the rest into this reply because it is sooooo long(and wont fit) and i noticed that all the other sandra reports posted were mostly of just the comp overview. Let me know if i need to run a specific report to get the help i need. THANK YOU SOOO MUCH AGAIN.
-----

<<< Computer Overview >>>
--------------------------------------------------------------------------------

< Computer >
Model: Lenovo H215
Workgroup: WORKGROUP
Host Name: Najledge-PC
User: Najledge

< Processor >
Model: AMD Athlon(tm) II X2 250 Processor
Speed: 3GHz
Cores per Processor: 2 Unit(s)
Threads per Core: 1 Unit(s)
Type: Dual-Core
Integrated Data Cache: 2x 64kB, Synchronous, Write-Back, 2-way,
Exclusive, 64 byte line size
L2 On-board Cache: 2x 1MB, ECC, Synchronous, Write-Back, 16-way,
Exclusive, 64 byte line size

< Computer >
Mainboard: Lenovo Tilapia CRB
BIOS: Lenovo D2KT25BUS 08/18/2010
Bus(es): X-Bus PCI PCIe IMB USB FireWire/1394 i2c/
SMBus
Multi-Processor (MP) Support: No
Multi-Processor Advanced PIC (:Yes
Total Memory: 1.75GB DIMM DDR3

< Chipset >
Model: Lenovo RS780/880 Host Bridge
Front Side Bus Speed: 2x 2GHz (4GHz)
Shared Memory: 256MB
Channels: 1
Memory Bus Speed: 2x 100MHz (200MHz)

< Chipset >
Model: AMD F10h Athlon 64/Opteron/Sempron HT Hub
Front Side Bus Speed: 2x 2GHz (4GHz)
Total Memory: 2GB DIMM DDR3
Channels: 1
Memory Bus Speed: 2x 533MHz (1GHz)

< Memory Module(s) >
Memory Module: Hynix (Hyundai) HMT125U6BFR8C-H9 2GB DIMM
DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-
5)

< Video System >
Video Adapter: AMD 760G (40 SM4.0, 256MB, Integrated
Graphics)

< Graphics Processor >
STREAM Processor: AMD 760G (40SP, Integrated Graphics)

< Storage Devices >
Hitachi HDS721032CLA362 (320GB:298GB (C:)
HL-DT-STDVD-RAM GH60N (SATA150:N/A (D:)

< Logical Storage Devices >
SYSTEM RESERVED: 100MB (NTFS)
Hard Disk (C:): 273GB (NTFS) @ Hitachi HDS721032CLA362 (320GB,
SATA300, 3.5", 7200rpm, 14MB Cache)
Optical Drive (D:): N/A @ HL-DT-STDVD-RAM GH60N (SATA150, DVD+-RW,
CD-RW, 2MB Cache)

< Peripherals >
LPC Hub Controller 1: Lenovo IXP SB600/700/800 SMBUS Controller
LPC Hub Controller 2: Lenovo SB700/800 LPC host controller
LPC Legacy Controller 1: ITE IT8720F
Audio Device: Lenovo IXP SB600 High Definition Audio
Controller
Audio Codec: Realtek Semi Realtek 662 High Definition
Audio
Audio Device: Lenovo RS780/880 Azalia controller
Disk Controller: Lenovo SB700/800 SATA Controller [AHCI mode]
Disk Controller: Lenovo SB700/800 IDE
USB Controller 1: Lenovo SB700/800 USB OHCI0 Controller
USB Controller 2: Lenovo SB700/800 USB OHCI1 Controller
USB Controller 3: Lenovo SB700/800 USB EHCI Controller
USB Controller 4: Lenovo SB700/800 USB OHCI0 Controller
USB Controller 5: Lenovo SB700/800 USB OHCI1 Controller
USB Controller 6: Lenovo SB700/800 USB EHCI Controller
USB Controller 7: Lenovo SB700/800 USB OHCI2 Controller
FireWire/1394 Controller 1: VIA VT6315 Series Firewire Controller
SMBus/i2c Controller 1: ATI SB700 SMBus

< Printers and Faxes >
Printer: Microsoft XPS Document Writer (600x600,
Colour)
Fax: Microsoft Shared Fax Driver (200x200)

< Network Services >
Network Adapter: Realtek PCIe FE Family Controller
Wireless Adapter 1: Realtek RTL8187B Wireless 802.11b/g 54Mbps
USB 2.0 Network Adapter (802.11g (ERP), WEP n-
bit, 412.32Gbps)

< Power Management >
Mains (AC) Line Status: On-Line

< Operating System >
Windows System: Microsoft Windows 7 Ultimate 6.01.7600
Platform Compliance: x64

< Windows Experience Index >
Current System: 3.8

< Performance Enhancing Tips >
Warning 100: Large memory sizes should be made of
Registered/Buffered memory.
Tip 2546: Large memory modules should be ECC/Parity.
Tip 2: Double-click tip or press Enter while a tip
is selected for more information about the
tip.

<<< Mainboard >>>
--------------------------------------------------------------------------------

< Computer >
Manufacturer: Lenovo
Model: H215
Family: To be filled by O.E.M.
Version: IdeaCentre
Serial Number: ES06509884
ID: FFC96288-11DFB8A2-B5F69598-00275702
SKU Number: To be filled by O.E.M.

< Computer Chassis >
Manufacturer: To Be Filled By O.E.M.
Type: Desktop
Can be locked: No
Version: To Be Filled By O.E.M.
Power Cord(s): 1
Serial Number: ES06509884
Boot-up State: Safe
Power State: Safe
Thermal State: Safe
Security State: External Interface Locked-out

< Mainboard >
Manufacturer: Lenovo
Multi-Processor (MP) Support: No
Multi-Processing (MPS) Version:1.40
Model: Tilapia CRB
Type: Mainboard
Version: INVALID
Serial Number: INVALID
Location in Chassis: To be filled by O.E.M.
BIOS: 63-0100-000001-00101111-120908-Chipset

< Mainboard Properties >
Removable: No
Replaceable: Yes
Hot Swap: No

< On-board Devices >
Onboard IGD: Video Adapter (Enabled)
Onboard LAN: Ethernet Adapter (Enabled)
Onboard 1394: Other (Enabled)

< Computer Memory Controller >
Location: Mainboard
Error Correction Capability: None
Number of Memory Slots: 2
Maximum Installable Memory: 8GB
A1_BANK0 - A1_DIMM0: A1_Manufacturer0 Array1_PartNumber0
A1_SerNum0 A1_AssetTagNum0 DIMM Synchronous
SDRAM 2GB @ 1GHz
A1_BANK1 - A1_DIMM1: Empty

< Chipset >
Model: Lenovo RS780/880 Host Bridge
OEM Device Name: AMD RS780/880 Host Bridge
Revision: A1
Bus: HyperTransport
Version: 3.00
Front Side Bus Speed: 2x 2GHz (4GHz)
Maximum FSB Speed: 2x 2GHz (4GHz)
Width: 16-bit / 16-bit
Maximum Bus Bandwidth: 15.63GB/s
Maximum Power: 15.00W

< Chipset >
Model: AMD F10h Athlon 64/Opteron/Sempron HT Hub
Revision: A1
Bus: HyperTransport
Version: 3.00
Front Side Bus Speed: 2x 2GHz (4GHz)
Maximum FSB Speed: 2x 2GHz (4GHz)
Width: 16-bit / 16-bit
I/O Queue Depth: 12 request(s)
Maximum Bus Bandwidth: 15.63GB/s

< Chipset 2 Hub Interface >
Type: HyperTransport
Version: 3.00
In/Out Width: 16-bit / 16-bit
Full Duplex: No
Multiplier: 10x
Speed: 2x 2GHz (4GHz)

< Logical/Chipset Memory Banks >
Bank 0: 1GB DIMM DDR3 7-7-7-20 4-27-8-4 1T
Bank 1: 1GB DIMM DDR3 7-7-7-20 4-27-8-4 1T
Supported Memory Types: ECC DIMM Registered DDR2 DDR3 ChipKill
Channels: 1
Bank Interleave: 2-way
Memory Bus Speed: 2x 533MHz (1GHz)
Maximum Memory Speed: 2x 533MHz (1GHz)
Multiplier: 8/3x
Width: 64-bit
Integrated in Processor: Yes
Cores per Memory Controller: 2 Unit(s)
Refresh Rate: 7.80µs
Power Save Mode: Yes
Fixed Hole Present: No
Maximum Memory Bus Bandwidth: 8.33GB/s

< APIC 1 >
Version: 2.01
Maximum Interrupts: 24
IRQ Handler Engaged: Yes
Enhanced Support: Yes

< Memory Module >
Manufacturer: Hynix (Hyundai)
Model: HMT125U6BFR8C-H9
Serial Number: 04A31FE1
Type: 2GB DIMM DDR3
Technology: 8x(1024Mx8)
Speed: PC3-10700U DDR3-1334
Standard Timings: 9-9-9-25 4-34-10-5
Version: 1.00
Date of Manufacture: Friday, September 23, 2016
Timing @ 457MHz: 6-6-6-16 3-22-7-3
Timing @ 533MHz: 7-7-7-19 3-26-8-4
Timing @ 610MHz: 8-8-8-22 4-30-9-5
Timing @ 686MHz: 9-9-9-25 4-34-10-5

< Sensors 1 >
Model: ITE IT8720F LPC
Version: 8.00
Mainboard Specific Support: No

< Sensors 2 >
Model: AMD K8 F1X CPU [P0]
Version: 6.03
Mainboard Specific Support: No

< Temperature Sensor(s) >
Board Temperature: 22.00°C
CPU 1 Temperature: 27.25°C
CPU 2/Aux Temperature: 38.00°C

< Cooling Device(s) >
Auto Fan Speed Control: No
System Fan 1: 2336rpm

< Voltage Sensor(s) >
CPU 1 DC Line: 2.14V
CPU 2/Aux DC Line: 2.14V
+3.3V DC Line: 2.14V
+5V DC Line: 5.11V
+12V DC Line: 4.62V
Battery DC Line: 3.04V

< System Bus(es) on Hub 1 >
Version: 2.30
System Bus 0: PCI
System Bus 1: PCI66
System Bus 2: PCIe 2.00 x1 2.5Gbps
System Bus 3: PCIe 2.00 x1 2.5Gbps

< LPC Hub Controller 1 >
Model: Lenovo IXP SB600/700/800 SMBUS Controller
OEM Device Name: ATI (AMD) IXP SB600/700/800 SMBUS Controller
Revision: D13
ACPI Power Management Enabled: Yes
High Precision Timer Support: Yes
High Precision Timer Enabled: No

< LPC Hub Controller 2 >
Model: Lenovo SB700/800 LPC host controller
OEM Device Name: ATI (AMD) SB700/800 LPC host controller
Revision: A1

< LPC Legacy Controller 1 >
Type: ITE IT8720F
Version: 0.20
Number of Enabled Devices: 6

< Disk Controller >
Model: Lenovo SB700/800 SATA Controller [AHCI mode]
OEM Device Name: ATI (AMD) SB700/800 SATA Controller [AHCI
mode]
Interface: SATA
Revision: A1
Specification: 1.10
Maximum SATA Mode: G2 / SATA300
Channels: 6
In Use Channels: 2
Port: G2 / SATA300
Port: G1 / SATA150

< Disk Controller >
Model: Lenovo SB700/800 IDE
OEM Device Name: ATI (AMD) SB700/800 IDE
Interface: ATA
Revision: A1
Channels: 4

< Audio Device >
Model: Lenovo IXP SB600 High Definition Audio
Controller
OEM Device Name: ATI (AMD) IXP SB600 High Definition Audio
Controller
Revision: A1
Type: HD (High-Definition) Audio
Version: 1.00
Number of In / Out / Bi-Direct:4 / 4 / 0
Number of Serial Data Streams: 1

< Audio Codec >
Model: Realtek Semi Realtek 662 High Definition
Audio
Revision: A2
Version: 1.00
Audio Channels: 8

< Audio Device >
Model: Lenovo RS780/880 Azalia controller
OEM Device Name: ATI (AMD) RS780/880 Azalia controller
Revision: A1
Type: HD (High-Definition) Audio
Version: 1.00
Number of In / Out / Bi-Direct:0 / 1 / 0
Number of Serial Data Streams: 1

< Performance Enhancing Tips >
Warning 2534: Enabling disabled host controllers is risky!
Notice 224: SMBIOS/DMI information may be inaccurate.
Warning 2507: Mainboard has too few memory slots. Upgrading
the memory may be difficult or expensive.
Tip 2511: Some memory slots are free so the memory can
be easily upgraded.
Warning 100: Large memory sizes should be made of
Registered/Buffered memory.
Tip 2546: Large memory modules should be ECC/Parity.
Tip 2: Double-click tip or press Enter while a tip
is selected for more information about the
tip.

[albee1952]

I only see a single hard drive and you need a second drive for sessions. I see a VIA firewire controller and those don't work well(need a TI controller). I see integrated graphics which CAN be a show stopper. Its an AMD processor so you might need the "dual core hotfix"(google that). Wifi needs to be disabled when running Pro Tools. You have 2GB of RAM, which is dead minimum for running Windows, never mind that it is being shared by the graphics card AND trying to run Pro Tools(might be worth adding a second 2GB stick of the identical RAM).